Customer Service

MEENA DHAMODHARAN

Belleville 437-***-**** *****************@*****.*** https://www.linkedin.com/in/meena-dhamodharan-93a246154/

EDUCATION

Bachelor’s Degree in information security June 2016 – April 2019

PSGR Krishnammal college of Arts and science India

Postgraduate in Cyber Security Expected April 2023

Loyalist college of Arts and science (GPA: 93.30/100)

WORK EXPERIENCE AND COMMUNITY INVOLVEMENT

Customer Service Specialist Racine Mart Esso Toronto Feb 2021 – August 2022

Communicated with associate team members and management to provide the best service for the customers.

Provided excellent customer service to all customers by frequently communicating with consumers and solving their issues in a timely manner

Took on a leadership role by utilizing thorough knowledge of policies and procedures to educate and train new customer service agents.

Developed a reputation of efficiency that resulted in excellent performance reviews.

Promoted to Store Supervisor within a year of service.

Team Member Tim Horton’s Toronto Nov 2021 – April 2022

Coordinated with management and other team members to give customers the best possible experience.

Ability to take orders and handled the cash, credit, checked transaction with customers.

Familiar with all the beverages and sandwich.

Resolved guest complaints quickly and efficiently.

SKILLS Time Management

•Learned and demonstrated excellent time management skills at current workplace by completing goals and targets before deadline

Leadership

•Demonstrated outstanding leadership skills after being appointed as a class representative for two courses.

•Exhibited leadership skills as a team lead in various group projects and competitions.

Problem Solving

•Developed Excellent problem-solving skills at current workplace by actively listening and addressing the customers' problems and complaints.

Logical Thinking

•While working as a test analyst, I improved my logical reasoning skills by finding hidden problems using a test strategy, test cases, and test execution.

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