Entry Customer Service
Resume:
SANDRA
VILLARREAL
*************@*****.***
Sioux City, IA 51109
CONTACT
Over the last 20 years I have
acquired skills that cannot be
taught, they must be gained. I have
worked as a Level 3 Technician at
Vizio, a teller at Atokad Downs, a
trainer at Sirius/ XM Radio retention
division, and a portfolio analyst for
Premier Bankcard. Through these
professions I have worked on
various computer systems. I have
communicated and assisted various
customers with different lifestyles
and personalities. The customer
skills, critical thinking skills, and
ability to read my audience have
been learned first hand. I am self
motivated, reliable, and most
importantly I am experienced. I feel I
would be a great asset to your
organization.
CAREER OBJECTIVE
Corporate Office Claims Processor
Great West Casualty Company, South Sioux, NE
This job was very intense. I had to document the accident from the insured, contacted all parties, pull and verify coverage, inform state and file paperwork if accident acquired hazards, process paperwork, send documents, contact underwriting on situation as well as company owner and then prepare documents for legal/ subro division. They usually hire internally, however, due to a massive company walk-out during pandemic they hired outside the company. I was let go with severance pay due to CEO change and company was trying another method.
Insurance Sales Associate
SelectQuote, Remote Sioux City, IA
Fast pace telemarketing for Medicare plans. Potential customer would fill out an online questionnaire, I would then reach out and verify information was correct, then connect to licensed agent. It was extremely fast pace. Main goal to keep potential customer on the phone and persuade them to connect with agent. I left on good terms. Was not the career for me. After this I was a Corporate Office Claims Processor for a brief time for Great West Casualty Company from 5/2022-8/2022. Can give more detail per request.
Portfolio Analyst
Premier Bankcard, Dakota Dunes, SD
Left Company on good terms, willing to discuss at interview. Insurance Verification For Loan Maintenance
ERC/ Mass Markets/ MCI, Dakota Dunes, SD
I worked for a company at the time called ERC, whom is now known as Mass Markets (MCI) under the management of Rick Eberlee. While employed, I would contact insurance companies to make sure customers EXPERIENCE
May 2022 - September 2022
December 2021 - May 2022
January 2017 - August 2021
• I started at Premier as an entry level collection agent Within a year I was promoted to top division, known as Portfolio, to
• which we have our own clients for a more personalized experience
• The accounts I handled were late stage pre charge off Portfolio had the last attempt to assist these customers before they charge off and no additional assistance can be done to display positive reporting
•
I was well recognized by my peers and corporate for being top
• percent of Portfolio at all sites
January 2016 - November 2016
that had a home/auto loan with us did not lapse on coverage. We assisted a company known as Allied Solutions. Unfortunately the contract ended and was asked if I wanted to proceed in the AT&T contract. I declined to look for a more permanent job. Their new address is 5800 Discovery Blvd Sgt Bluff IA. 712-***-****
Tier L3 Technician
Top, Vizio Inc, Dakota Dunes, SD
Retention Representative And Merge Drive Trainer
Sirius, Stream Global Services, Bluff, IA
Teller/ Bookkeeper/ Vault Assistant
Horseman Atokad Downs, South Sioux City, NE
I did a little bit of everything here from physical maintenance, office help and bookkeeping, to a teller. It was more a night and weekend job so I maintained a Job at Stream while employed here. I was trusted to help managers count and balance the vault, set schedules, keep inventory, help with keeping records and bookkeeping, but mainly worked as a teller. Left due to closing doors and only operating in Omaha NE. May 2011 - November 2015
Began as entry customer service representative who barely understood the concept of interlaced and progressive, to the highest technician department under research and development
•
In this role I assisted less seasoned technicians on finding resolutions for more difficult issues
•
I also helped existing customers network while approving and denied work orders
•
This position helped me craft and enhance my critical thinking
• abilities as well as multitasking under pressure
• Willing to explain departure per request.
February 2005 - May 2011
• I started as retention representative
After almost 2 years of recognition, I was asked by Human
• Resources and my manager to join the management team Since no manager positions available, they gave me the position of Drive Trainer for the merge of Sirius and XM
•
I coached and instructed everyone in contract the changes and new policies/procedures
•
I was also, at same time working as a money teller, and bookkeeper
• for Horseman Atokad Downs
Holding two detail orientated jobs strengthened my eye for detail, as well as working under deadlines and pressure
•
Atokad closed down and unfortunately Sirius/ XM moved business overseas closing the Iowa contract
•
May 2002 - April 2011
Nursing and General Undergrad.
Western Iowa Tech Community College, Sioux City, IA EDUCATION
September 2005
SKILLS
• Fast learner in both coaching and learning new systems.
• Computer and networking advanced.
• Over 2 decades of customer service skills.
• Cash Handling
• Time Management
• Customer Service
• Verbal and Written Communication. I am well spoken and articulant
• Teamwork and Collaboration
• Able to "read a customer"
References available upon request
REFERENCES
Contact this candidate