System Administrator Call Center

Imran Rasheed

Career Objective

Seeking a Asst Manager / System Administrator / System Engineer / Network Administrator / Network Engineer / IT support related senior positions in an organization, where I can use my IT knowledge & expertise in setting-up & maintaining networks, hardware & software with customer service oriented approach Career Highlights

More than 10 years of experience in the fascinating field of Information Technology

Experience in Installing, Configuring, Implementing Microsoft Windows, Linux, LANs and VPN Tunnels

Supporting, Administering, Troubleshooting, Managing, Consulting, Training, Heterogeneous networks and systems

Specialties:

Team Work

Solo Work

Fast Learning

Tough Commitments

Project Management Skills

Nothing Impossible Attitude

Leadership

Excellent Commitment

Technical Knowledge

IP Telephony Asterisk, AsteriskNOW and Elastix

Linksys (SPA 400, SPA 8000 and PAP2T)

X-Lite

Networking Cisco Router (2800 Series)

Cisco Catalyst (2900 Series)

Mikrotik Routers

Linksys Wireless Routers (WRT54G, WRT300N)

Ubiquit Unifi AP

Static Routing (Cisco, Linux and Windows)

Operating System Red Hat, Fedora, CentOS, Debian,Ubuntu

Windows 3.1/95/98/XP/Vista/7/8/10

Windows Server NT 4/2000/2003/2008/2012

Security Linksys (RV042), OpenVPN, Site to Site VPN and Iptables

SSL and Digital Certificate, MacAfee Firewall, Content Filtering, IDS/IPS authentication system and vulnerability identification and testing,Malware Analysis Systems IIS, Apache, DNS, DHCP, Samba, NFS, Squid, Xeams,Spamassassin, OSTicket and OTRS

Email Servers ( MDaemon and Zimbra)

MRTG, PRTG, Cacti and Smonitor

Virtualization LTSP and Citrix XEN,OpenVZ

Windows 2008 Hyper-V, VMWare Workstation, ESXi 4.0 and Oracle VirtualBox Technical Trainings

Onwire MCITP – Enterprise Administrator Track 2008 (2011) TechnoEd RHCE – Enterprise Track (2009)

CEP CCNA 2.0 (2005) and CCNP (2013)

Technical Certifications

Cisco(CCNA) CCNA Cisco Certified Network Associate - 200-120 (2014) Microsoft (MCP Server Virtualization with Windows Server Hyper-V and System Center - 74-409 (2014) Microsoft(MCITP) Windows Server 2008, Server Administrator – 70-646 (2011) Microsoft (MCTS) Windows Server 2008 Network Infrastructure Configuration – 70-642 (2011) Microsoft (MCTS) Windows Server 2008 Active Directory Configuration – 70-640 (2011) Juniper Networks Juniper Networks Certified Internet Associate – Ex Series Switch Network (2009) Experience Summary

Habiboil Mills (Pvt) Ltd.

(www.hom.com.pk)

System Administrator – 2007-Till Date

Administer network and computing devices/systems that enforce security policies and audit controls in Windows/Linux environment

Formulate security architecture recommendations and design security services

Responsible for keeping the Network Operations Center (NOC)

Leading the team of NOC

Also responsible for planning, coordinating and supervising all activities related to the NOC

Responsible for ensuring network performance and capacity planning, proactive in assessing and making recommendations for improvements

Liable for maintaining, supporting, and upgrading existing systems and applications

Responsible for DNS, Squid Proxy Server (Manage proxy/taking proper backup of logs), Mail Server (Manage/Create new users/Host secondary domains/Manage spam mails with Spamassassin/Managing backup) and WAN Links (Responsible for establishing point to point links)

Monitors network with the help of the tools: Cacti, MRTG, PRTG, Monitor, IPCheck Server Monitor, GFI Network Server Monitor, Ethereal, NetFlow, OpenNMS and SolarWinds NetFlow Traffic Analyzer

Responsible for managing the website hosted on the web server. Also responsible for taking regular backups with the help of scheduled Linux scripts

Responsible for implementing Hand held Project in company and Distribution End.

Monitor IDS and Virus Scan alerts

MCR (Pvt) Ltd (Franchisee

of Pizza Hut)

(http://www.pizzahut.com.pk)

Managing over All IS department with All Staff.

Preparation of IT Security Policy.

Responsible for troubleshooting and preservation of all Servers, Administration / Manage LAN / WAN over VPN environments including Microsoft & Linux platforms

(Domain security, Security Management, User account management, email, backup, data recovery, Plan implements and support the network and computing infrastructure plans.

Network Convergence by implementing Cisco Switches and Routers.

Network Monitoring with Different tools.

Conduct all connectivity problems within the organization LAN / WAN over VPN environment including switches, including Call Center Using Asterisk Server.

Responsible for implementing, maintaining business application & local extensions to business applications (ERP).

Revamping of naming conventions and IP addressing.

Planning and implementation of McAfee E-Policy Orchestrator Antivirus Server.

Implementation of ITIL compliant online helpdesk management system.

Formulating technical specifications, resolving issues raised by users either related to application(s), report(s) or database structure in ERP.

Project Management.

Inventory Management.

Signature Denim System Administrator 2005-2007

Installed and administer Company and Clients Windows NT and Windows 2000 Server

Computer Hardware and Software Troubleshooting

Monitored DSL and other VPN links

Academic Record

SSUET Bachelor of Computer Science (2001 – 2004) Govt. College Higher School Certificate – Intermediate (1999 – 2000) MDCS Secondary School Certificate – Matriculation (1997 – 1998) Personal Information

Father’s Name Abdul Rasheed Address R-171, Pak Kausar Town, Date of Birth 10th November 1980 Malir, Karachi – 75080 NIC No. 42501-00990092-7 Residence Phone +92-21-345***** Marital Status Married Cell +92-333-*******

Nationality Pakistani Email *****.*******@***.*** References

References will be furnished if required.

Contact this candidate