Customer Service Care

Scolastika James Lyakurwa

**, ******* *****, ****** *** Jersey, 08817

*********@*****.***

Sales manager with over 11 Years’ Experience. Specialized with customer service and sales in the Telecommunication Industry. committed to provide high quality customer care to create positive customer experience and improve sales.

WORK EXPERIENCE

Vodacom Tanzania Limited

May 2018 to December 1st, 2021,

Regional Account Manager

Aug 2018-Nov 2021

Responsibilities:

Accounts Management, working with 189 companies that have a contract with Vodacom Tanzania PLC in securing revenue and providing after sales support.

Acquiring new business, increase revenue and support the Regional Team in Sales and customer relations

Regional Registration Coordinator

Dec 2018-Aug 2021

Responsibilities:

Overseeing sim card Registration from time of connection in the entire delegated Region Shop supervisor/Mpesa cashier Vodacom shop

November 2008-Nov 2012

Responsibilities:

Ensure that quality services are delivered to all customers

Meeting sales targets of Airtime and devices

Assist all walk-in customers with Mpesa queries, cash

deposits, cash withdraw and enrolling new Mpesa customers

Handling cash movement in the Vodacom Shop

Prepare and submit Daily, weekly and monthly sales report

Supervising staff

Sales Executive in Vodacom Tanzania PLC at Vodashop May 2008-Nov 2008

Responsibilities:

Attending walk-in customers.

EDUCATION

1996-1999: Gituru Secondary School (Kenya) Secondary Education, “O” Level 2000- 2002: Graffins Campus (Kenya) Diploma in Tourism Operation 2012 – 2013 Jomo Kenyatta University (Arusha Campus) Diploma in Business Administration

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