Document Control Customer Service
Resume:
MARISSA LEONARD
IMPORT/EXPORT DOCUMENTATION
PROCESS IMPROVEMENT
CONTACT
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PROFILE
ITAR TRAINED AND CERTIFIED GLOBAL TRADE AND COMPLIANCE. ASSIGNED CORRECT ECCN/CCL TO DOCUMENTS FOR IMPORT/EXPORT PURPOSES.
8 YEARS OF SUPERVISORY EXPERIENCE. CAPABLE TRAINER OF NEW HIRES, WITH 5 YEARS OF KNOWLEDGE IN THE AEROSPACE FIELD, INCLUDING ATA CHAPTERS AND FAA REGULATIONS.
DETAIL-ORIENTED, VERSATILE AND RELIABLE
ABLE TO PRIORITIZE, TROUBLESHOOT AND IDENTIFY VIABLE SOLUTIONS THAT SUPPORT THE ACHIEVEMENT OF BUSINESS OBJECTIVES. PUNCTUAL, AND CONSISTENT PARTNER WHO IS COMFORTABLE WITH BEING ACCOUNTABLE FOR VALIDATING, REVIEWING AND APPROVING BATCH RECORDS AND OTHER QUALITY RECORDS BEFORE FILING TO ENSURE RECORDS ARE PROPERLY AND ACCURATELY COMPLETED. A STRONG COLLABORATOR, ABLE TO PARTNER WITH MULTIPLE DEPARTMENTS TO CREATE AND MAINTAIN NEW/AMENDED PROCESSES. SOLID TRACK RECORD OF RECOMMENDING SOLUTIONS THAT REDUCE CYCLE TIME, INCREASE EFFICIENCIES AND RESULT IN QUANTIFIABLE TIME SAVINGS.
BUSINESS SKILLS
ISO/Audit Preparedness
Commerce Control List
Cost Savings &
Efficiencies eDocument
Management
Effective Communicator
Export Control
Classification Number
Implementation
Organizational Skills
New Hire Training
Purchasing Management
Process Improvement
Problem Resolution
Shipping & Receiving
Team Development
Work Order Management
EDUCATION & TECHNICAL KNOWLEDGE
Education
2011 A.S. Criminal
Justice
ITT Technical Institute
2017 ITAR Certified
2018 Global Trade
Compliance Certified
Technical Knowledge
10-KEY
Alphanumeric
Adobe/Acrobat
MasterControl
Microsoft Software
SAP
SharePoint
Scanning Software
XPM
Kodak
Rib Stone
Sharp
Xerox
Windows 2000
Windows XP
KuTools
SnapDocs
DocuVerify
CAREER PROGRESSION
Quality Document Management System Specialist Becton Dickinson Healthcare Manufacture Mannford, OK March 2020 – March 2022
• PROCESS AND VERIFY VARIETY OF CATALOGS.
• CLEAN NAMING CONVENTIONS.
• REMOVE MACROS RESTRICTIONS FROM ALL RECORDS.
• CHRONOLOGICALLY IMPORT DOCUMENTS INTO EXCEL.
• CREATED FILE MAP LINKS FOR APPROXIMATELY 3000+ RECORDS FOR MASTER CONTROL DATA MIGRATION.
• UPLOAD AND RELEASE DOCUMENTS IN MASTER CONTROL DURING THE MIGRATION DATA PROCESS.
• CREATE WORK INSTRUCTIONS.
• TRAIN EMPLOYEES TO PROPERLY USE MASTERCONTROL.
• CREATING NEW ROUTING PROCEDURE TO FACILITATE AN EFFECTIVE APPROVAL RATE.
• DOCUMENT CONTROL / EDMS
• RECORD RETENTION
• ASSIST WITH INVESTIGATIONS AND CONTINUOUS IMPROVEMENT ACTIVITIES.
• TRAINING PROGRAM
Document Control Clerk Select-Engineering & ISTI Oil & Gas Tulsa, OK August 2018 – February 2020
• ORGANIZATION: PRIORITIZE EACH REQUEST ACCORDINGLY FROM HIGH TO LOW PRIORITY.
• ROUTE DOCUMENT TRANSMITTAL INTERNALLY/EXTERNALLY PROVIDED BY THE CLIENT AND/OR PER PROJECT MANAGER REQUEST AND RETURN AFTER INITIAL REVIEW IN A TIMELY FASHION.
• RECORD MANAGEMENT: RELEASE DOCUMENTS TO THE APPROPRIATED FIELD/SITE TO PREPARE FOR BUILDING AND/OR DISTRIBUTION: STRUCTURAL, ELECTRICAL, CIVIL, AND PIPING & INSTRUMENTATION DIAGRAM, AND PIPING ISOMETRIC DRAWINGS, & WELD PROCESS SPECIFICATIONS.
• CREATED STANDARD FORMAT FOR TRANSMITTAL RELEASE DOCUMENT
• SEND 20 TO 30 INTERNAL/EXTERNAL TRANSMITTALS PER 12 OR MORE PROJECTS GIVEN BY ASSIGNED PROJECT MANAGERS OR PROJECT ENGINEERS.
Document Control Associate NORDAM Inc. Aeronautical Tulsa, OK November 2017 – August 2018
• ORGANIZATION: ELIMINATED DISORGANIZATION IN “GO-TO” ENGINEERING FOLDER. CREATED SUBFOLDERS AND ASSIGNED INDIVIDUAL ENGINEER NAMES FOR EASY ACCESS TO DOCUMENTS AND RELEASE DOCUMENTS. REDUCED TIME TO LOCATE DOCUMENTS IN BY 50%.
• TRAINING CONTENT: INTRODUCED CONSISTENT TRAINING DOCUMENTS AND FACILITATOR GUIDES WITH REFERENCE NOTES TO FORMALIZE NEW HIRE AND SUPERVISOR TRAINING ON HOW TO PROPERLY WATERMARK DOCUMENTS, REDUCED TRAINING FROM 6 TO 2 WEEKS.
• CUSTOMER SERVICE: RECEIVED AND INTERFACED WITH INTERNAL AND EXTERNAL AUDITORS TO DELIVER WORLD-CLASS EXPERIENCES.
• RECORDS MANAGEMENT: POSTED CHANGES TO COMPUTERIZED OR MANUAL CONTROL RECORDS AND PREPARED REPORTS AND MEMORANDUMS. UPDATED RECORDS AND PRODUCED REPORTS FOR DOCUMENTS DURING CHANGE AND ASSIGNED CORRECT ECCN/CCL TO DOCUMENTS FOR IMPORT/EXPORT PURPOSES.
• TEAM DEVELOPMENT: GUIDED TEAMS ON DEVELOPMENT, PERFORMANCE AND PRODUCTIVITY ISSUES.
• COMMUNICATION: BUILT RAPPORT AND MANAGED RELATIONSHIPS WITH DOCUMENT ORIGINATORS OR ENGINEERING LIAISON PERSONNEL TO DRIVE QUICK RESOLUTION TO DISCREPANCIES. RELEASED DOCUMENTS AND NOTIFIED AFFECTED DEPARTMENTS.
Technical Publications Associate UNICORP Systems Inc. Aeronautical Tulsa, OK June 2013 – November 2017
• PROCESS IMPROVEMENT: RECOMMENDED SOLUTION TO LOG AUDIT PROCESSING AND CONFIRM DAILY TECH PUB AUDITS WERE CONDUCTED.
• NEW PROCESS AND INCREASED TRANSPARENCY INTO DOCUMENTS NEEDED, ARCHIVED OR REMOVED FROM THE SYSTEM.
• CYCLE TIME REDUCTION: DISSECTED BOTTLENECKS IN THE SCANNING DEPARTMENT, PARTNERED WITH ENGINEER AND INTRODUCED SOLUTIONS TO ELIMINATE UNNECESSARY STEPS IN THE PROCESS. INCREASED ABILITY TO SCAN A WEEK’S WORTH OF DOCUMENTS IN 24 HOURS.
• TECHNICAL KNOWLEDGE: HIGHLY PROFICIENT IN AIRLINES TECH PUBS & ATA CHAPTERS, ABLE TO CHECK STATUS FOR CMM'S, IPC, IPL SB, SIL, SPB, TIL, ENGINEER SPEC SHEETS. UPDATED, PURCHASED, AND REVISED CMM AND CONDUCTED DAILY AND MONTHLY CMM AUDITS.
• DOCUMENT ACCURACY: MANUALLY/ELECTRONICALLY PLACED DOCUMENTS IN CORRECT ORDER FOR COMPONENT MAINTENANCE MANUALS.
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