Customer Care Lecturer

CURRICULUM VITAE

LABA ELIAS

P/Bag **** Selibe Phikwe

Mobile: +267-********/74243614

Email: ***********@*****.***

PERSONAL DETAILS

Gender: Male

Date of Birth: 17-01-1983

Marital Status: Married

Nationality: Motswana

National ID No: 802311317

Driver’s License: Code B

Languages: Setswana, English

PROFILE AND OBJECTIVE

I am a highly committed Selibe Phikwe Technical College Senior Lecturer with over eight years' experience training NCC students, I have more than five years' experience in sales and point-of-sale systems from various retail shops like Sefalana Hyper, Ministry of Agriculture (Agribusiness Promotion). I have vast knowledge of the computer and Microsoft office.

EDUCATIONAL BACKGROUND

BACHELOR OF COMMERCE-MARKETING MANAGEMENT

Majors: Business Management

University of South Africa, 2004-2008

POST GRADUATE CERTIFICATE IN VOCATIONAL EDUCATION

Francistown College of Technical and Vocational Education: May 2012- May 2013

SHORT COURSES

Certificate in Buying (3 months in-house training) Sefalana Hyper Store, 2010

Certificate in Receiving ( 3 months in-House) Sefalana Hyper, 2010

Basic Management training ( 5 days) Sefalana Hyper, 2010

Customer Care training ( Randall Consultants), 2013

Emotional intelligence ( Randal Consultants), 2015

WORK EXPERIENCE

Entrepreneurship, Business Management, Bookkeeping Lecturer (Selibe Phikwe Technical College); March 2014 present.

Commerce, Entrepreneurship, Office Administration, Management and Business Law Lecturer (Barolong Vocational and Training Centre); October 2013 – March 2014

Entrepreneurship lecturer (Francistown College of Technical and Vocational Education): January- March 2013

Duties;

Preparing Learning and Assessment Plans for Trainees

Providing mentoring, advice and support to students on a personal level

Preparing and consolidating Teaching Aids for Trainees

Preparing and conducting formative assessments

Undertaking tutorials and other supplementary lectures

Actively participating in sectional and pre-delivery meetings

Manager (E.T Investments Pty Ltd); January 2011- September 2013

This is a small business that runs a supermarket, bar and rental properties in Francistown.

Duties;

Human resource duties, ( hiring, processing payments, training employees)

Buying stock and Stock management (overstocks, shrinkages, damages)

Receiving stock and pricing.

Cash office management.

Trainee Manager (Sefalana Hyper Store); January-December 2010

Duties; included three months training in each department of the store.

Administration Department; compiling the branch daily and monthly reports, Setting monthly sales target, overseeing the Human Resource Function, Cash office and petty cash management, Debtors management, supervising point of sale personal.

Purchases Department; Negotiating and ordering stock for the store, Stock Management (overstocks, shrinkages, damages).

Receiving Department; receiving stock and processing Goods Received Vouchers, Costing and pricing stock, compiling daily reports on stock received, transferring stock from warehouse to sales floor.

Marketing Officer (intern) (Ministry of Agriculture); January 2009- December 2009

Duties;

Educating and helping local farmers to market their products

Issuing imports and exports permits to local retailers

Compiling key performance indicators reports

Analyzing and interpreting exports and imports trends and giving monthly reports

Participating in sites visits and promotions

COMPETENCIES, SKILLS AND OTHER ACHIEVEMENTS

Sound knowledge and competent in Word, Excel, Power Point and Arch Point of Sale System.

Excellent time management skills to ensure targets are met and plans completed efficiently.

High stress tolerance

Strong Interpersonal and communication skills

Pro-active and innovative

Works well in a team

REFEREES

Mrs M. Ramodutwa (HOD Keyskills, Selibe Phikwe Technical College)

Phone: 2610045 Fax: 2610733

MR. R. Molebatsi ( Head of Satellite, Barolong Brigade, Pitsane )

Phone: 5486275

Mrs. Bedu Mulale ( Managing Director E.T Investments)

Phone: Cell: 72671234/

Mr. Baboloke Kedibonye ( Admin Manager/ Branch Trainer, Sefalana Hyper F/town )

Cell; 71835937, Phone; 2402222, Address; Box 61 F /town

Mr. Rothenberg ( Head of Agric Business Promotion F /town)

Cell; 71720365, Phone; 2412358

Contact this candidate