Customer Service Data Entry
Resume:
Lenexa, KS *****
**** **********@*****.***
Shawna White
Objective A dependable, reliable, hard working professional with over 20 years experience in hospitality, customer service, insurance follow up, accounting, and administration. Demonstrate strong attention to detail, multitasking, and excellent skills in researching insurance claims, reconciling cash reports, data entry, and establishing customer and patient relationships. Experience
2021-Present Sporting KC Legends Kansas
MULT
2012-2021 Pig & Finch Leawood Kansas
Bartender
Mix drinks and serve food to all bar guests and service well in a high volume capacity with speed and accuracy.
Aide in creating new signature cocktails for specials and to help boost sales.
High level of multi tasking skills and responsible for open and closing duties.
Maintain a cheerful appearance in hectic and touch situations.
Handled Cash drawer and end of day/night balancing.
Created strong relations with guests to promote further sales and generate future business
2010-2012 Avenues Bistro Leawood, KS
Bartender
Mix drinks and serve food to all bar guests and service well in a high volume capacity with speed and accuracy.
Aide in creating new signature cocktails for specials and to help boost sales.
High level of multi tasking skills and responsible for open and closing duties.
Maintain a cheerful appearance in hectic and touch situations.
Handled Cash drawer and end of day/night balancing.
Created strong relations with guests to promote further sales and generate future business.
2008-2010 Sullivan’s Steakhouse Leawood, KS
Bartender
Mix drinks and serve food to all bar guests and service well in a high volume capacity with speed and accuracy.
Handled Cash drawer and end of day/night balancing.
Created strong relations with guests to promote further sales and generate future business.
2007-2008 Boudreaux’s Mission, KS
Bartender
Mix drinks and serve food to all bar guests and service well in a high volume capacity with speed and accuracy.
Maintained a fully stocked and clean bar and responsible for opening and closing duties.
2007 Austin’s Cantina Overland Park, KS
Bartender
Mix drinks and serve food to all bar guests and service well.
Maintained a fully stocked and clean bar and responsible for opening and closing duties.
2006-2007 Plaza III Leawood, KS
Bartender
Mix drinks and serve food to all bar guests and service well in a high volume capacity with speed and accuracy
Handled Cash drawer and end of day/night balancing. 2005-2006 Medical Management Professionals, Inc. Leawood, KS A/R Specialist
Review and follow-up on Medicare denials to include working insurance pending and A/R aging reports.
Processed appeals and communicated with patients and Medicare daily to resolve accounts.
Provide customer service to patients and insurance companies to aide in resolution of accounts.
2002-2005 Total Medical Management Mission, KS
Insurance Follow Up Specialist
Review and Follow up on HMO/PPO insurances assigned to me to include working insurance pending and A/R status reports.
Call for reviews, referrals, and pre-certification forms as needed and work with insurance to resolve problems.
Provide customer service to patients and insurance companies to resolve various issues.
2001-2002 Our Billing Department Kansas City, KS
A/R Specialist
Research patients accounts to aide in keeping A/R current and take necessary steps to aide in collecting outstanding A/R.
Cash posting for patient, commercial, Medicare, and Medicaid insurance payments.
2001 Statscript Pharmacy Overland Park, KS
Accounting Clerk/ Cash Application
Applied insurance payments from various insurance companies to patient’s accounts.
Cross trained in the balancing processes and procedures to aid in the month end balancing.
2000-2001 FMC Pharmacy Services Mission, KS
Cash Application Specialist
Applied all insurance and self-pay payments to patients accounts.
Produced cash accounting reports and responsible to perform adjustments on patients accounts for accuracy and completeness.
1999 Cavanagh Group International Alpharetta, GA
Customer Service/Sales Relations
Assisted retailers, sales representatives, and consumers with orders, roduct return, and problem solving on a daily basis via incoming/outgoing telephone, fax, and emailing subsystems.
Education 1996-1998 Hawkeye Community College Waterloo, IA Associate, Business Administration
2008-Current Johnson County Community College Overland Park, KS
Finishing up General Education and will transfer to University for Bachelors in Business.
Training Experienced in Microsoft Excel, Word, and Outlook
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