Clerical Assistant Customer Service
Resume:
Christine Pearson
Charlotte, NC 28215
************@***.***
Objectives: To obtain challenging positions that will allow me utilize my skills extensively.
Skills Profile: Microsoft word, Excel,, 10 –key,Bartender 7.10 Enterprise, Solomon, Color I Control, Data Color Tool, Spectrometers /Data Color Software, Effective problems solver, prioritize and manage heavy work flow without direct supervision. Ability to work very cooperatively with management and staff. Excellent customer service skills, general office support.
Professional Experience:
CSI Dystar LP Charlotte, North Carolina, 07/2006-Present
Senior Quality Control Technician
Examines fabric dyed and formulated as well as auxiliary products for defects or formulary error to determine the course of action required to satisfy customers.
Review failed lots that require adjustments, read planning instructions for plan of actions needed complete the processing of orders in a timely manner.
Determines causes of defects and type of correction required based on knowledge of processing and finishing techniques.
Communicate issues to customer service to explain causes for defects and confers with sales service personnel to resolve late shipping orders.
Prepare reports indicating non compliance reports for other department indicating errors, complaints, and disposition.
Train new hires to ensure that QC technicians are suitable trained in project procedures and practices, proper use of calibration & equipments as well picking color standards and adjusting standards.
Mid Carolina Charlotte, North Carolina 04/2001 - 06/2006 Clinical Clerical Assistant
Transcribed documents, conducts patient surveys and collect data.
Shipped medical data and specimens.
Evaluated patients for potential research trials studies.
Assisted with laboratory processing and special projects.
Answer incoming calls. Copied and scanned medical records.
Communicated effectively with patients and hospital staff.
Education
West Charlotte High School Charlotte, North Carolina 1985-1987
References: References are available on requests
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