Customer Service Receptionist
Resume:
ALEXANDRIA MORGAN
**** ***** **. *** ***** NV ***46
*************@*****.***
SUMMARY
Experienced server and bartender who gives each guest a personalized experience. Over five years of training in customer service with knowledge of a variety of different cuisines and beverages. Dependable, hard-working, and enthusiastic during each shift with a background in high-volume dining, customer service and cash handling.
HIGHLIGHTS
· Remains calm under pressure
· Trained in alcohol service
· Suggestive selling
· Point of Sale (POS) system operation
· Positive
· Quick learner
EXPERIENCE
04/2017 to current Waitre
Longhorn Steakhouse – Coralville, IA
· Connected with each unique guest to make their experience unforgettable
· Accurately recorded and served orders to guests.
· Answered questions with an extensive knowledge of the menu.
· Anticipated my guests needs and delivered on them.
· Cash handling experience.
· Managed closing duties – such as breaking down the kitchen, preparing the restaurant for the next day’s service, and ensuring other team members completed their duties as well.
06/2017 to 10/2017 Lifestyle Consultant/Receptionist
Massage Heights - Coralville, IA
· Greeted guests with a smile as soon as they walk in to ensure a great first impression of the retreat.
· Answered and made calls to clients in hopes of booking an appointment.
· Checked guests in and out of their appointment
· Made retail and membership sales to clients for commission
· Cash handling, opening/closing duties such as counting drawer, cleaning and locking door.
10/2015 to 04/2017 Host/Waitress/Bartender
Red Lobster – Cedar Rapids, IA
· Greeted guests with a smile as soon as they walk in to ensure a great first impression of the restaurant.
· Kept the restaurant organized by seating servers in rotation, setting up parties, and communicating with servers and managers about wait times and large parties.
· Attended to guests promptly, anticipated their needs, and made them feel at home in our restaurant.
· Suggested additional items at the appropriate time to increase restaurant sales
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