Customer Service Rep

LAUREN BOLGER

*** ****** ** ***************, ** · 847-***-****

*********@*****.***

Skilled and experienced content writer with a shrewd eye for proofreading. Organized and well versed in professional writing. Works well with others.

EXPERIENCE

OCT 2018 – PRESENT

CUSTOMER SERVICE MANAGER, Safco Dental supply llc

Manage a team of 13 customer service reps. Review performance and statistics to facilitate productivity. Go-to on system change (NetSuite), as well as phone system (Vonage).

APRIL 2013 – OCT 2018

CUSTOMER SERVICE SUPERVISOR, Safco dental supply llc

Manage a team of 13 customer service reps

OCTOBER 2010 – APRIL 2013

MARKETING COORDINATOR, Safco dental supply llc

Proofreading 400-page catalog, printed quarterly.

Copywriting product copy before placement on page.

Coordinating catalog photo placement for company website.

Working with vendors, Art Director and managers on photo selection/acquisition for catalog.

AUGUST 2007 – OCTOBER 2010

CUSTOMER SERVICE REP, Safco dental supply llc

EDUCATION

CLASS OF 2006

BACHELORS / ENGLISH, illinois state university

Wrote reviews and conducted interviews for features section of school paper, The Daily Vidette.

SKILLS

Management/interpersonal skills

Comfortable using MS Excel, PowerPoint, Word

Writing, editing and proofreading skills

Comfortable with in-person and virtual meetings, presenting and contributing

ACTIVITIES

Regularly write fiction and poetry. Featured in recent publications.

Wrote concert and album reviews for The Examiner (now AXS) in 2013 and 2014.

Contact this candidate