Customer Service Support

SHERRI R. MONHART

**** *.***** *********, **** **135

Phone- 216-***-****

***********@*********.***

Professional Summary

I am looking to find a full time position in a field that I can utilize the skills I have obtained throughout my career. I am Customer- oriented, successful at troubleshooting and handling customer support issues in a timely manner. Energetic with time management skills who thrives in a fast- paced dynamic environment. I am a dedicated Assistant Head Cashier who provides exceptional customer service through active listening and problem solving. I am an Assistant Head Cashier with expertise providing customer support in a high volume environment. Exceptional computer aptitude and telephone etiquette.

Skills

• Excellent verbal and written communication skills and the ability to interact professionally with

a diverse group, executives, managers, and subject matter experts

• Skilled in call service operations

• Able to write business correspondence

• Adheres to customer service procedures

• Well- developed problem solving abilities

• Strong attention to detail

• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines

• Training New Hires for Multiple Positions

• Able to multi-task and perform duties independently

• Team Oriented

• Troubleshooting Skills

• Demonstrates integrity

• Maintains a positive work atmosphere by acting and communicating in a manner that facilitates constructive relationships with customers, clients, co-workers and management

Employment

Dave’s Supermarket Cleveland, Ohio

Head Cashier August 2007- Current

Duties Include

Responsible for all store clerical functions, security and proper administration of all monies, receipts, invoices and other financial media. Monitor and complete cash handling and security in the cash office and service center.

Creating weekly schedule for all frontend employees. Supervise cashiers, cash office, and service center staff. Oversee media exchanges with cashiers, to include issuing, collecting and verifying tills, collecting pick-ups, cashing checks and making change.

Complete all reports and paper work issued from the store office, such as cash balance report and inventory. Prepare bank deposits and maintains bad check files.

Answer, screen and route telephone calls.

Maintain security and minimize losses through awareness of pricing errors, coupons, checks, food stamps, bottom of cart items, etc., and advise customer service manager or designee as necessary. Address and conduct disciplinary action for front end as necessary.

Provide exceptionally friendly and courteous customer service. Answer customer questions, make recommendations and promote products through suggestive selling.

Perform all other duties as assigned by management.

References available upon request

Contact this candidate