Customer Service Representative

Ana Samantha Wilson

Phone: 508-***-****

Email: *********@*****.***

CAREER GOAL To obtain a position within a company or organization where I might be able to realize potential for both professional and financial growth.

EDUCATION Westfield State University, Westfield, MA

Completed 1 year toward earning Bachelors in Business Management

Holyoke Community College, Holyoke, MA

Associates in Liberal Arts and Music Performance.

WORK EXPERIENCE

November 2020 – Big Y, Spencer, MA

Present. Assistant Customer Service Manager

Responsibilities include the following: oversee operations of the front end, safe, scheduling, declaring safe, deposits, receiving in money, handling customer complaints, ordering money, and operations listed below included as well

January 2017- Big Y, Spencer, MA

Present Cashier, Booth Clerk, Head Cashier, Safe

Responsibilities include the following: cash handling, customer service, money

orders, western union, check cashing, refunds, cigarette sales, and lottery sales.

October 2011 – Pride Convenience Store & Gas Station, Springfield, MA

August 2015 Assistant Store Manager, Cashier

Responsibilities included the following: cash handling, customer service, stocking, inventory, vendor check-in, training new employees.

April 2008 – Stop and Shop, Westfield, MA

February 2012 Customer Service Representative, Cashier

Responsibilities included the following: cash handling, customer service, lottery, cigarette sales, western union/money order processing, refunds, and check cashing.

PERSONAL Computer and Software Skills

Microsoft Office (Word, Excel, Powerpoint, etc.)

Windows XP

Honors and Activities

Member of the United States Youth Ensemble – 2005 (Clarinet)

Member of the Quabbin Valley Music Festival from 2002-2006 (Clarinet)

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