LUCY M. BRAUN

adsl0g@r.postjobfree.com

P.O. Box ****3

Springfield, Missouri 65808

417-***-****

EDUCATION:

WASHINGTON UNIVERSITY, St. Louis, MO, B.A., Political Science, 1981

UNIVERSITY OF THE PACIFIC, McGEORGE SCHOOL OF LAW, Sacramento, CA

Attended 1982-1985

SKILLS: Citrix; Scratch Pad; MS Office; Abacus; CaseMap; PC Law; Legal Solutions; Westlaw; Acrobat;

Access; BestCase; Timeslips; Time Matters; Dragon Dictation; e-filing; Type 70 w.p.m.

EMPLOYMENT:

6/2016 TELE TECH, Springfield, MO (Customer Service Representative)

- 7/2016 present Assists bank customers with deposit, withdrawal & credit card services; assesses & reports

suspicious account activity; directs escalated customers to appropriate supervisors in accordance with

company guidelines.

12/2015-FLS CONNECT, Springfield, MO (Fundraiser)

4/2016 Handled fundraising calls; timely accurate introduction; active listening & transition; resolved

complaints; maintained acceptable call length; stayed on task with confidence, conviction, urgency &

sincerity; created scripting; strong familiarity with political terminology; ranked #1 for call center,

12/9/16 - 2/18/16. Reason for Leaving: Better pay.

3/2014 - STRATEGIC FUNDRAISING, Springfield, MO/Oshkosh, WI (Fundraiser/Trainer)

8/2015 Handled fundraising calls; processed credit & debit card payments; "Employee of the Month,"

5/2014; #2 for call center dollars raised vs. employment length; monitored calls for quality assurance;

coaching; compiled statistical results for management. Reason for Leaving: Company closure.

2011 - LAW OFFICE OF MARGARET A. SCHLACHTER, Springfield, MO (Litigation)

2014 Prepared correspondence; file organization; calendaring; follow-up with attorney re case status.

Reason for Leaving: Attorney retired.

2008 - KINKARE CHILD CARE, Sacramento, CA (Licensed In-Home Child Care Provider)

2011 Contract drafting & negotiation; prepared lessons & meal plans; taught early development skills;

Adult & pediatric CPR certification. Reason for Terminating: Child care market decline.

2008 LAW OFFICE OF BENJAMIN RAMOS, Citrus Heights, CA (Criminal Law)

Prepared Petitions for Writ of Habeus Corpus; e-mailing & timely routing of documents.

Reason for Leaving: More income.

2006 - DESMOND, NOLAN, LIVIACH & CUNNINGHAM, Sacramento, CA (Personal Injury)

2007 Negotiated contracts; conducted research; drafted motions & correspondence; prioritizing to meet

deadlines & maintain confidentiality. Reason for Leaving: More income.

2005 - LAW OFFICE OF ANTHONY J. POIDMORE, Roseville, CA (Personal Injury)

2006 Liaison with clients, attorneys, court & vendors via phone, email & correspondence; evaluated,

investigated & gathered evidence; prepared chronologies; calendaring; analyzed claim values

& negotiated settlements & liens; strong grasp of medical terminology. Reason or Leaving: More income.

2004 - LAST & FAORO, San Mateo, CA (Construction Defect/Real Estate)

2005 Legal research; knowledge of construction terminology; created production spreadsheets; prepared trial

binders; updated files & database. Reason for Leaving: Move to Sacramento to purchase a home.

2003- STENBERG, SUNSERI, ROE, PICKARD & RUDY, San Jose, CA (Insurance Defense)

2004 Legal research; drafted motions & correspondence; prepared & responded to discovery; summarized

records; strong grasp of medical terminology. Reason for Leaving: Firm lost major client.

2000 - SUSAN M. BONNEY, Attorney at Law, San Jose, CA (Personal Injury)

2002 Legal research; calendaring; summarized records; maximized claim values; updated files; prepared

demand letters, briefs & correspondence; attended mediations & settlement conferences; strong grasp of

medical terminology. Reason for Leaving: Attorney no longer maintained an office.

1999 - GUIDANT CORPORATION, Palo Alto, CA (High-Tech Medical Instruments)

2000 Drafted correspondence; maintained files; communication with departments re confidentiality &

contract terms; strong grasp of medical terminology. Reason for Leaving: Projects completed.

1999 - NATIONAL SEMICONDUCTOR, San Jose, CA (Corporate Contracts)

2000 Drafted contracts & correspondence; advised other departments re contract compliance; maintained document database; reviewed attorney billings for accuracy. Reason for Leaving: Projects completed.

1999 HYUNDAI ELECTRONICS AMERICA, San Jose, CA (Corporate Contracts)

Drafted contracts & correspondence; analyzed attorney billings for accuracy; liaison with outside

counsel. Reason for Leaving: Projects completed.

1998 TAIWAN SEMICONDUCTOR MANUFACTURING CO., San Jose, CA (Contracts)

Drafted contracts & correspondence; analyzed attorney fee billings; liaison with outside counsel.

Reason for Leaving: More income.

1996 - LAW OFFICES OF THOMAS R. HOGAN, San Jose, CA (Personal Injury)

1997 Legal research; prepared correspondence & pleadings; compiled trial binders; prioritizing, organizing; calendaring; meeting deadlines. Reason for Leaving: Budget restraints after defense verdict.

1994 - LAW OFFICES OF PAUL T. JENSEN, San Jose, CA (Landlord-Tenant)

1995 Responded to discovery; liaison with clients & opposing counsel; negotiated settlements; calendaring.

Attention to confidentiality. Reason for Leaving: More income.

1993 - LAW OFFICES OF RALPH H. DIXON, San Jose, CA (Personal Injury)

1994 Client liaison; legal research; prepared discovery, motions, trial brief, expert witness assignments & jury

instructions; negotiated discovery disputes & settlement. Reason for Leaving: Attorney left practice.

1990 - COLLINS & ZAPALA, San Jose, CA (Insurance Defense)

1992 Legal research re liability; summarized depositions; drafted motions; evaluated, investigated, & gathered

documents & evidence to determine liability & damages. Reason for Leaving: More income.

1987 - SELLAR, HAZARD, SNYDER, KELLY & FITZGERALD, Walnut Creek, CA (Insurance Defense)

1990 Legal research re liability; summarized depositions. Reason for Leaving: More income.

1985 - WALKER & CRAWFORD, Sacramento, CA (Personal Injury)

1986 Legal research re liability & damages; drafted research memoranda. Reason for Leaving: More income.

1982 - FRIEDBERG LAW CORPORATION, Sacramento, CA (Medical & Legal Malpractice)

1985 Legal research; drafted research memoranda. Reason for Leaving: Attend international law programs.

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