Customer Service District Manager

TG

TASHA GEROLD

************@*****.*** 307-***-**** Windsor, Colorado 80550

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Workforce Development

Staff Supervision

Projections Development

Budgeting Skills

Action Plans

Recruiting and Hiring

Goal Setting and Performance Metrics

Team Leadership

Employee Coaching and Motivation

Massage Envy Spa Fort Collins, CO

District Manager

05/2021 - Current

Supervised 7 clinic managers and managed all performance metrics within those 7 Locations.

Mentored management team by demonstrating best practices for sales and customer service.

Drove district growth through program quality, sales initiatives and customer service.

Consistently a top performer, ranking top 3 out of 20 Districts within the company.

Successfully sourced, recruited, and hired 14 Massage Therapists within a two month period, using my own skills and tactics. Developed and taught a new program for the company, in order to grow Assistant Clinic Managers into successful Clinic Managers, so we could retain employees and hire and promote from within. Massage Envy Spa Fort Collins, CO

Manager

01/2020 - 05/2021

Recruited and hired qualified candidates to fill open positions. Enforced customer service standards and resolved customer problems to uphold quality service.

Minimized staff turnover through appropriate selection, orientation and training.

Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Successfully developed and trained two Assistant Clinic Managers into high performing Clinic Managers.

Consistently a top performer within the Organization, ranking top 5 out of 105 locations month over month.

Was promoted from Clinic Manager managing 45 employees to a District Manager, managing over 350 employees.

Sprint Wireless Fort Collins, Colorado Supervised two locations, while ensuring optimal productivity Summary

Skills

Experience

Area Manager

09/2018 - 01/2020

Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.

Promoted positive customer service experiences by promptly resolving conflicts.

Increased sales in both locations by over 35%.

Took a Tier 2 store to become a Tier 1 store.

Managed Inventory to be under 1% shrink.

Was promoted to a Regional Training Manager.

Sephora Inside JCPenney Cheyenne, WY

Manager

05/2017 - 09/2018

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Entered time and attendance logs in preparation for payroll. Conducted quality, timely performance feedback and performance appraisals.

Created strategies to enhance all KPI's.

My location was top 5% in the company for driving Credit Card applicants. Created an effective plan to manage inventory daily, to control shrink. Attended monthly trainings to ensure makeup and skincare knowledge was maintained.

Ashford University San Diego, CA

Bachelor of Arts in Business Leadership And Organization 05/2018

Ashford University San Diego, CA

Associate of Arts in Early Childhood Education

08/2015

Elba High School Elba, NE

High School Diploma

05/2001

Education and Training

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