Customer Service Representative

TONEISHA DAVIS

*********@*****.*** 662-***-****

*** *.* ******** **** Apt.B6

Shelby, MS 38774

Objective: My ultimate goal is to obtain a position in a remote setting where I can use my training to contribute to healthcare and/or customer service industries. EDUCATION:

Broad Street High School High School Diploma Class of 1999 EXPERIENCE:

Healthcare Ability Work 2008-Current

Disability Support Aide

• Medication Administration

• Cleaning room

• Behavior observation and support

• Maintaining record of client progress

• Assessing client to determine continuing needs

• Assistance in building clients self-image and self-confidence Customer Service DirectTV

Customer Service Representative 2015-Current

• Organize customer information and account data for business planning and customer service purpose.

• Manage route schedules to maximize time and fuel efficiency

• Create excel spreadsheets to track customer data and preform an intense reconciliation process

• Process accounts receivable

• Assist in reconciling accounts payable

• Follow up with customers regularly regarding services scheduled and payments due Skill

• Outlook

• Excel

• Word

• Customer Service

• Multi-tasking

• Active Listening

• Problem Solving

• Transferable skills

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