Customer Service Programmer Analyst

MICHAEL PONTIER

Omaha, NE ***** 402-***-**** **************@*****.***

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 50 years of experience. Highly effective and comfortable working with people at all levels in organization. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.

Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements. Staff Management

Strategic planning

Business planning

Operations management

Budget development

Business Development

Financial Management

Profit and Loss

Search Engine Optimization

Owner/president, 01/2000 to 11/2018

American Ag Network – Omaha, Nebraska

Senior Programmer Analyst, 04/1993 to 01/2000

Travel And Transport – Omaha, NE

Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance.

Built, tested and deployed scalable, highly available and modular software products. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.

Analyzed and designed relational databases using Software. Implemented innovative systems for data collection, storage and management of customer orders. Researched, designed and implemented scalable applications for data extraction, analysis, retrieval and indexing.

Debugged and modified Type software components.

Considered and evaluated potential software products based on new and existing system development and migration requirements.

Delivered and maintained scalable system architecture to support high-availability Internet site with various internal applications.

Oversaw Number major new enhancements to existing software systems. Designed new product elements such as image recognition, hand writing recognition, audio, video and device-to-device communication.

Collaborated with product management to design, build and test systems. B.s: Hotel, Motel, And Restaurant Management, 05/1977 Iowa State University - Ames, IA

Master Of Applied Science: Computational Science, 05/1980 University of Nebraska - Lincoln - Lincoln, NE

Safe serv certified, American Ag- 2000- 2018

EDUCATION

CERTIFICATIONS

Contact this candidate