Call Center Resources Manager

+1-332-***-****

El Hadji Samba.

Mboup

Business administration Bachelor ****************@*****.***

Manhattan, NewYork

Senegal DOB: 06/10/1999

Profil

Graduated with a Bachelor's degree In business & Administration from St Francis College, I look forward for a job that Allows me to value my knowledge and develop My operational skills.I want to join a team Dynamic within which I would be a force of execution and Achieve the objectives set.

Experience

-May 2022/ Internship at Petrosen Oil Trading and Services : Assistance of the Financial Manager and the Human Resources Manager by providing them with support on various tasks Human Resources: Collection and preparation of payroll elements, Management of inputs/outputs, issuance and transmission of employment contracts and endorsements, creation of the employee file, monitoring of memberships, establishment of the balance of any account and delivery of documents, Management of absenteeism Management of files, classification and archiving.

-May 2021/ Internship at PCCI Paris, France (Premium Call Center International) IT department :

I contributed to the improvement of the business process and ensure operational missions and propose avenues for development. Also contribute to the development of our digital communication strategy by providing my support as part of our publications on social networks. (LinkedIn mainly)

- June 2020/ Internship at Crédit Agricole, Paris France : My missions consisted of assisting chargé d'affaires in all their duties, including:

The preparation of appointments. The economic and financial analysis of credit files. The search for information for prospecting actions, analysis and monitoring of internal procedures

. The accompaniment of the chargé d'affaires during appointments. Eductation

- 2018: Baccalaurat in Accounting and Management and High School completion Certificate /Lycée Francais Jean Mermoz. Dakar Senegal

- 2021: Recreational Sport Pilot Certification

- 2020: Associates Degree in Management /

St Joseph’s College, New York

- 2022: Bachelor’s degree in Busines Administration / St Francis College

Skills

-Excellent organizational skills

-Willingness to learn new skills

-Sense of cooperation and teamwork

-Ability to work simultaneously with several computer tools

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