Customer Service Specialist

JASMIN SANABRIA-RIVERA

Palm Beach Gardens, FL ***18 646-***-****

*************@*****.***

Professional Customer Service Specialist with 15+ years’ experience working with a diverse population

Taking a key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions of staff ensuring customer service satisfaction, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues.

SKILLS

Effective communicator

Customer service focused

Bi-lingual (English and Spanish)

Office equipment

Microsoft Office, Google suite

Problem solver

Able to multi-task

Proven leader and trainer

Scheduling

Phone skills

EXPERIENCE

2018-2022 Gramercy Park Optical Optician New York, NY

Answered phones and made appointments for three Optometrist

Authorized insurances and took phone orders for glasses and contacts

Checked in patients and monitored patient flow

Consulted with patients and made recommendation concerning the glasses that would be best for them, made the sale and billed the insurance company

Continually monitored the status of jobs and inquired with labs and vendors accordingly

2017-2018 Successful Vision Optical Administrator New York, NY

Responsible for establishing a new office by installing EHR systems, getting the doctors credentialed for various insurances, and opening accounts with vendors

Scheduled appointments for patients, monitored patient flow, sold glasses and contacts

Billed insurances and kept track of payments

2011-2017 Gary Tracy OD Optical Manager New York, NY

Conducted all technical work in the lab such as neutralizing lenses, edging, and doing final inspections

Ordered inventory and kept track of all invoices and credits

Responsible for dealing with all vendors, negotiated the best terms in way of discounts and payments

Scheduled patients, verified and billed insurance for services and materials

Cultivated relationships with my patients over the years, placing an emphasis on customer satisfaction

2001-2009 Westchester Eye Associates Optical Manager White Plains, NY

Led a team of four salespersons and opticians providing customer service, making the emphasis on patient satisfaction

Performed all technical work in the lab such as lens neutralizing, edging, and final inspections while also maintaining the upkeep of the lab equipment

EDUCATION

Hunter College, New York— BA in Music

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