CSR (Remote)

Xiaoping “George” Yuan

408-***-**** **********@*****.***

Summary

·Strong leadership with new initiatives, persuasive communications, solid execution and delivery.

·Well-balanced skills and broad experiences in business, results-driven and process-oriented management, and technologies.

·Experienced in large organization building and management. Excellent at driving initiatives across multiple organizations.

·A catalyst for process changes and improvement. An offshore (India, China and Singapore) outsourcing expert.

·My Philosophy: a good execution relies on a well-defined goal, a focused team, and time-boxed agile planning.

Expertise

Supporting Business

Product planning and budgeting, pre-sales, solution justification and proposals, service contract (SOW) preparation and negotiation; Driving cross-organizational initiatives and executions.

Internet Operation Models

Software as a Service (SaaS), Business to Customer (B2C), Internet business process collaboration (B2B), business process management (BPM), CRM

Development Process

Scrum Master, Agile development with Jira/Confluence tool, Rational United Process modeling for design, Continuous Integration and Continuous Delivery (CI/CD) for Cloud DevOps

Project Management

Focusing on big pictures, approaches with Agile Methodology. Building consensus across teams and organizations. Turning around troubled projects and teams. Actively managing the scope, taking initiatives and actively-prioritizing tasks, constantly taking on ambiguous issues and seeking clarity.

People Management

Accountability, motivating, place the right people to do the job, relationship building

Architecture

REST/SOA multi-tier application architecture, object modeling, design patterns, workflow-driven architecture, message queues, BPMN, case management, and machine learning

Technology

Analytics and Machine Learning with Spark/Hive/Hadoop, AWS Scalable Cloud, J2EE, EJB, JSP/Servlet, C++, SOA/Web Services, JSON/XML

Tracked Record in Offshore Development

·Worked offshore in Singapore with the 1st-hand experiences and culture understanding.

·Directly managing many large-sized offshore teams, such as China Qilinsoft, India InterraIT, and Shanghai Codex to provide software development services to US companies.

·Sustained a Japan team to sell our data analytics software in Vitria Technology.

Experience

February 2020 – Present

Self-Employed: Undertaking private investment opportunities and projects.

February 2005 – February 2020

Vitria Technology Inc, Menlo Park, CA – Director of Engineering

Responsible to lead the whole Engineering group of 80+ onshore and offshore development managers, architects, developers, QA engineers, and 24x7 support engineers to deliver and support the mission-critical products involving real-time big data analytics, Machine Learning, BPMN, Workflow, dashboard technologies for both enterprise and AWS Clouds.

·Led the whole Engineering team, successfully on-budget and on-time to develop all the major innovative products, in big data analytics, machine learning, BPMN, modeling tools and platforms, using the latest technologies like Spark, Hive and Hadoop. Delivered all last-12-year releases, i.e. VIA 6.x, VOI 4.x-6.x, M3O 1.x-3.x, BW 4.x, Dashboard Builder 1.x-3.x, Big Data Analytics Apps 1.x.

·Established effective processes to ensure multi-teams across multiple locations working together in areas of product development, QA, releases. Was a catalyst for changes and adoption of Agile methodology, and served as a Scrum Master for the local architect team using Jira and Confluence App. Successfully transferred Engineering from 3-4-month task-driven delivery cycles to 2-3-week time-driven delivery cycles.

·Driving cross-organizational initiatives and projects involving executives from Sales, Product Management, Engineering, and Professional Services. Representing Engineering to negotiate priorities and trade-offs in deliverables and support to Sales and PS.

·Well-known for being always delivering ahead of schedule with a great quality, and considered as the best of breed in the company. Having been appointed by CEO to turn around several troubled projects (two of them even were even in litigation process and escalated to CEO. Lessons learned: agile process focus, bottom-up execution planning, and aggressive risk management). Highly visible as a calculated risk taker and achiever.

May 2003 - December 2004

SRS2 Consulting Inc, San Francisco, CA – Management Consultant

Responsible to lead an integration consulting practice with 20+ onshore and offshore consultants

·Initiated and built up SRS2’s On-Demand Integration Consulting Practice; Responsible for practice’ strategic directions and service model development, account management, proposal (SOW) development, requirements gathering, solution architecture, construction and justification, and contract negotiation with Practice P&L.

·On-time/on-budget delivered multiple challenging projects concurrently and constantly under high pressure and tight timelines. Each project was about 10+ China offshore engineers with 3-6-month durations. Customers include San Francisco City IT Office, Webex, Open Wave, Seven Networks, and Data-sweep.

2002 - 2003

Borland Software Corp, Singapore – VP of Engineering

Responsible for managing the offshore R&D Center (60+ members) owning Borland’s CORBA, J2EE and SOA application server platforms’ development and maintenance with an annual budget of $7M.

·Turned around the troubled poor-performing offshore R&D center by changing the organization’s culture with ownership and accountability, and getting the staff focused and delivered all releases on time.

·Brought a new vision to the Center; drove strategies, product roadmap, prototyping, and architecture improvement to VisiBroker; accomplished major features like high-availability, message-queue-based notification service, and Web Services.

·Totally re-built development, QA and sustaining operational processes for the R&D Center, including its 24x7 Global Support Group, with substantial improvement in response time and work quality. Reduced customer complaints (Telcordia, AT&T, MCI etc.) on responsiveness by 80%. Customers’ Severity-1 trouble-ticket resolution time reduced from 10 days to 4 days in average.

2001 - 2002

Commerce One Corp, Cupertino, CA – Engineering Director

Responsible for managing an 8-member architect department to conceptualize and prototype advanced solutions, components and standards for emerging Web Services, B2C, B2Bi, BPM and EAI technologies.

·Consulted business partners and clients for their products in SCM, CRM (saleforce.com-alike), ERP, EAI, Web Portal, J2EE, and Web Services, using Commerce One’s new SOW Integration platform – Enterprise Service Bus (i.e. Conductor).

·Led efforts in defining cross-organization strategy, requirements, prototyping, and architectures to support Web Services, and Procurement applications including Catalog Search Engine with Taxonomy Indexing.

2000 - 2001

Netfish Technology/IONA, Santa Clara –Engineering Director

Responsible for managing the 90+ people platform group to develop event-driven ESB Platform supporting Web Services, B2B Processes (like RosettaNet, ebXML) and Workflow, using J2EE-based Web technologies.

·Rose to occasion to lead the whole engineering group, when it needed a strong leadership to drive product planning, collaborate with sales, marketing and service groups, as well as to execute defined plans. Stabilized and turned around the group by paying more attention to near-term results, better cross-team coordination and personal motivation. As a result, better productivity was achieved and the attrition rate was reduced from 15% a quarter to less than 3%.

·Recorded a track of on-time mission-critical product deliveries to international customers and partners such as Japan NTT and its associated Japan partners, J.D. Edwards, Flextronics, and Nordstrom. Successfully completed two major platform releases and quarterly patch release with visible reliability, performance and stability improvement.

·Hands-on involvement in architecture development; provided final trade-off design decisions for architecture, component design, interface design, and integration, with Web Services, RosettaNet, J2EE, CORBA and Adapters.

1999 - 2000

Corillian Corp, Beaverton, OR – Director of Technology

Responsible for managing a 40+ engineer group to develop Online Banking application products (B2C) for banks.

·Provided technical guidance and decision making towards Internet product, multi-tier architecture, and component interfaces, in supporting Online Banking (online balance, transfer, bill payment, etc.).

·Hands-on cross-team program management of two core products’ on-time deliveries (i.e. flagship Online Banking Voyager product, and One Source product to access multiple accounts across many banks) with Microsoft ASP.NET technology and SQL server.

·Instrumented the product life cycle process and quality metrics across Engineering, Product Management, and QA groups; Boosted product quality and release predictability.

Education

Computer Science Department, University of Maryland, College Park, MD – M.S..

R&D Area: Object-Oriented Real-Time Operating Systems.

Published many technical reports in professional journals.

Computer Science Department, Shanghai Jiao Tong University, Shanghai, China – B.S.

Awards, Certifications, and Publications

·Course Completion in Basics of Scrum, Agile and Project Delivery by Udemy

·Certifications in Project Management Training regulated by IBM Education in conjunction with Business School of George Washington University on Leadership, Project Planning and Management, and People Management.

·Developing Object Software: An Experience-Based Approach (Prentice Hall, 97, Best Seller List, co-author)

Contact this candidate