Qa Analyst Support

Shruti Maini

980-***-****, *************@*****.***

SUMMARY:

·Qualified systems QA analyst with 4 years in Quality Assurance and 1 year as Production support analyst.

·Exceptional problem solving and decision-making capabilities, recognized by associates for suggested solutions and accurate decision making.

·Experienced in developing Test Cases, Test scripts, Test Plans and testing standards for various UI applications and have good experience in testing back end functionality.

·Complete Understanding of Software Development Life Cycle (SDLC).

·Expertise in analysis of User Requirements, Functional Specifications, Use Cases, Business Requirements and design of Test cases, Test Scripts, Test data.

·Experienced and good knowledge of testing life cycle including Functional Testing, Integration, Unit Testing, GUI, Black Box, User acceptance, Regression testing.

·Ability to verify and troubleshoot defects using various defect tracking tools.

·Expertise in Web-based testing, Client/Server Mainframe, processes and business transactions end to end validation.

·Competent in development and management of detailed test plans including tasks, requirements, acceptance criteria and review points.

·Experienced in Test automation using different automation tools/techniques including Selenium WebDriver.

·Proficient in DB Visualizer—MS SQL/Oracle queries

·Experience in Requirement Analysis reviews, JAD sessions, Business and Systems reviews and working sessions to understand the requirements and system design.

·Working knowledge of implementing software development projects using methodologies such as Agile/Scrum and Waterfall.

·Extensive experience in documenting test cases, test plans, scripts using JIRA and ALM/QC

·Proficient with business process tools such as MS Project, Excel and document management tools such as Confluence.

·Excellent interpersonal and customer relational skills, proven communication (verbal and written) organizational, analytical, presentation skills and leadership qualities.

TECHNICAL SKILLS:

Methodologies: Agile, Waterfall, V Model

Change Management Tools: ALM/Quality Center, JIRA,Azure Dev ops

Project Management: Microsoft Project, Microsoft Office Suite

Programming Exposure: Selenium IDE, Web driver

OS Linux/Unix, Windows

Version Control GitHub

Industry Exposure: Financial Services, Digital Solutions, Web Applications

Wells Fargo, Charlotte, NC

Production Support/QA Analyst March 2020- Jan 2021

As part of Wells Fargo Wholesale Technology with Commercial Mortgages as the line of business we supported 12 applications/systems managing business operations. I Worked as System Support Analyst L1/L2 Level depending on the Priority of the issues to meet client’s SLA.

Our team handled any Production issues and errors, troubleshooting, monitoring jobs (auto sys/batch jobs), access provisioning, supporting on shore and off shore business users, deployments etc. My day to day job included monitoring the applications, flow of data from source to target, solving daily issues raised by users within the predefined SLA. Maintaining quality norms in the Production support space.

Responsibilities:

·Understanding system functionality and requirements.

·Responsible for writing new test cases of functional test/scripts along with maintaining regression suite.

·Responsible for smoke testing.

·Analyzing the root cause of various issues and working with the dev ops for optimum resolutions.

·Providing fix for the logged issues, analyze bugs and troubleshooting.

·Responsible for checking and running the Autosys jobs for various applications on daily basis.

·Testing the code in lower environments and suggest improvements.

·Automating the manual activities with SQL scripts.

·Investigating and providing remedy actions for application slowness issues.

·Monitoring reconciliations batches and ensuring all reconciliations are completed well within predefined SLA’s.

·Documenting the root cause for all issues occurred in Production on a weekly basis and documenting the resolution/fix that was worked on to the Share Pointe for other team members to refer.

·Recycled the application servers in case user’s were having issues like slowness in system.

·Actively Participated and updated the data on EACO calls as per requirement.

·Resolving any assigned issues raised by users on JIRA.

·Monitoring production servers and perform load balancing.

·Validating jobs and data validation with SQL queries and monitoring that the jobs ran on time.

·Validating input values from Dev remediation perspective and logging defects in JIRA.

Environment: JIRA, ALM, MS Office Suite, Oracle, SQL

Vanguard, Charlotte, NC

Systems QA Analyst, Cognos Analytics Aug 2018- Dec 2019

Systems QA Analyst for Cognos Analytics Cloud Migration services Project. The project entailed Cognos reports migration from version 10.2.2 sandbox to 11.0.12. This effort would include data migration, batch processes, custom modules and reports validation for 15 LOB’s.

Responsibilities:

·Responsible for adding projects and mapping it to respective reports packages in Motio C10.

·Responsible for running prompts, merging data and validating reports packages in c11.

·Understanding system functionality and requirements.

·Responsible for writing new test cases and involved in Automation of functional test/scripts along with maintaining regression suite.

·Involved in developing Automation framework using Selenium, JAVA and Cucumber.

·Responsible for executing Selenium WebDriver test scripts in different browsers.

·Responsible for monitoring test execution progress through scheduled Jenkins jobs.

·Analyzed, designed, developed, maintained test scripts in ALM.

·Responsible for smoke testing for newer test environments C10 to C11.

·Validated all the input values from Dev remediation perspective and logged defects in JIRA.

·Ran SQL queries when required to validate data elements, analytics and data correctness,

·Contributed in sprint planning, project timelines and capacities management working with the Project Manager.

·Executed test scripts in Quality center and documented validation results.

·Maintained and impressive and consistent pace of validating 150-200 reports every day.

Environment: IBM Cognos, Motio CA 10 and CA 11, JIRA, ALM, MS Office Suite, Selenium/JAVA

Accenture Interactive

Bangalore (India) Jan 2012- Jan 2014

Client: AT&T, Sony, Target

Role: Quality Analyst

Accenture Interactive Project was focused on providing a customizable sales tracking platform to clients like Sony, AT&T and Target to manage/optimize their speed of sales, track sales in various regions, optimize product offerings etc. The client would be able to take key decisions based on sales data with customized filters within the tool.

As a QA I was responsible for testing all components and aspects of the application/platform, design constraints and data elements.

Responsibilities:

·Responsible for reviewing business requirements and build test cases.

·Tested the functionality of the software by executing the test cases with real data.

·Documented the software defects with screenshots, uploaded on JIRA and performed additional testing to verify the issues are fixed before delivery.

·Executed data driven test cases and maintained MS-Excel sheets.

·Performed regression testing.

·Assisted in Test Plan/Test Approach preparation, scheduling and tracking, metrics collection.

·Wrote the final test report summarizing the test process and results which ensured that the delivery is of high quality.

·Mentoring and training the team members about testing process and project needs

·Worked with clients to establish and maintain a consistent test methodology to resolve questions during the testing process.

·Served as a coordinator for all testing activities on a project, including organizing activities with other testers and outlining dependencies from development

·Analyzed, tested, and certified application-specific software and performed ambiguity reviews of business requirements and use cases and functional specification documents.

·Responsible for logging, tracking, and verifying resolution of software and specification defects.

·Responsible for documenting all phases of QA process.

·Responsible for managing, direct, and escalate defect resolution.

Environment: Waterfall, MS Office suite, JIRA, ALM/QC

EDUCATION: Bachelors in Computer Science—GNDU, Amritsar India, 2011

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