Data Entry Account Manager

SUMMARY:

Purnima has *year experience working in software companies IBM and in eClinical Works

She holds Master’s degree in Computer Science from Rivier University, Nashua, NH.

She has Bachelors degree in Computer Science and Information Technology from JB institute of Engineering and Technology, Hyderabad, India.

She has worked as a Technical Account Manager in eClinicalWorks from Sep 2011 to Sep 2013

She has worked in IBM as an Application Developer from May 2008 to Nov 2008 in Security and Privacy Department.

She has worked on several Educational Projects as a Part of her master’s degree curriculum.

PROFESSIONAL EXPERIENCE:

Employer: eClinicalWorks

Role: Technical Account Manager

Sep 2011-Sep 2013

Responsibilities:

Responsible for providing technical support to the clients using eClinicalWorks products.

Communicating with clients, understanding the issues through Telephone/Screen sharing, or through emails or through attending meetings.

Working on issues related to XML, java files and issues related to the process of the workflow and data entry issues and Version/Release specific issues and environment specific issues and issues with scheduled tasks and report generation issues and security specific issues and issues with roles and settings.

Troubleshoot issues using new installations or Analyze logs or application of fix given from developer team.

Working with different teams to resolve client issues.

Working in Testing environment, Stage and Production environments of clients.

Installation of eCW products (eClinicalWorks, eCWMessenger), Also learning about new products like Patient Portal, eCW Kiosk, eCW Mobile,eCW P2P.

Explaining the workflow to clients of newly introduced products

Documentation of the issue, steps for resolution, or steps to reproduce the issue with screenshots.

Working on Documentation to create bug for the issues that could not be resolved with fix.

Writing queries in MySQL or MSSQL to find and resolve the issues.

Employer: IBM India Private Limited

Role: Application Developer

May ‘08 – Nov ‘08

Responsibilities:

Attended training in JAVA, and IBM tools (Tivoli Identity and Access Management)

Worked in Security and Privacy department on Tivoli Identity and Access Management tools.

EDUCATION:

Academic Year

Institution

Name of Board/University

Degree

Percentage

2009-2011

Rivier University

Rivier University

MSCS (Masters in Computer science)

GPA - 3.87

2004-2008

J.B.I.E.T. College (JNTU)

Jawaharlal Nehru Technological University, Hyderabad, India

B. Tech

CSIT (Information Technology)

CGPA-7.4

2002-2004

Vidya Niketan Jr Kalasala

Board of Intermediate Education, India

Intermediate

CGPA-8.4

2001-2002

Rainbow high school

Board of Secondary Education, India

SSC

CGPA-8.6

Education/Research Experience:

Designed and developed a Blogging website for the Professional Seminar course:

oIt is a user friendly web site which maintains blogs by the author and the respective feedbacks from the users. The system is used by two actors, the Administrator and the Users. The Administrator is able to login to the system, post new blogs, Accept feedback, reject or delete feedback. And the Users are able to read blogs, add a feedback, review and read other feedbacks. This system maintains administrator information, user feedbacks, user logins and related information in the database.

Created Online shopping cart website as part of Object Oriented design course in Master’s program:

oDesigned prototype of a web site allowing customers to buy products and services via the internet. Implemented applications for customer viewing of products, images, and prices, in addition to adding them to a shopping cart, enabling user to edit the cart. Administrator would be able to update products according to item details and then add/delete products according to stock.

Designed a website for Financial Accounting System for MAS (Municipal Administration System) using Java and UML programming languages as part of the project course during my undergrad course.

System Experience:

Software / Products –IBM Tivoli Identity and Access Management, eClinical Works

Operating Systems : Windows OS, Macintosh OS, UNIX,

Computer languages : SQL, MySQL, UML

Web Technologies : HTML, CSS, XML

Databases : MySQL, MS SQL Server

Development tools : MAMP, Eclipse IDE for Java

General Tools : Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)

References: Available upon request.

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