Communications Intern Administrative Assistant

T AWA NA WILLIAMS

****************@*****.***, Queens New York, 516-***-****

SUMMARY

Efficient, motivated, and results-driven leader with over 10 years of experience in servicing special populations. Proficient at providing the highest level of attention and efficiency while maintaining discretion and professionalism. Dedicated to client satisfaction and meeting time-sensitive deadlines. Accountable and hard working with the skills to excel, meet clients' needs, and achieve goals.

PROFESSIONAL SKILLS

• Community Outreach, Advocacy, and Recruitment • Client Engagement

• Individual and Group Counseling and Advising • Training and Event Facilitation

• Creative Problem Solving and Crisis Intervention • Administrative Expertise and Well-Organized

• Collaborative Alliance Builder • Detail Focused; Accurate; and Thorough

• Compassionate and Empathic • Committed to Client Satisfaction and Excellence

PROFESSIONAL EXPERIENCE

The Fortune Society, Long Island City, NY 2021-2022

Administrative Assistant Intern

• Performed a variety of administrative duties, including entering client data into CLIN,'TB and CASEWORTHY databases, and creating discharge and intake folders for the I-CAN program.

• Assisted case workers in inputting intake notes to database, preparing for special events, and organizing and maintaining files.

• Directed clients to appointments, answered questions about programs and services, and made referrals to programs and program staff.

National Guild for Community Arts Education, New York, NY 2021

Human Development and Communications Intern

• Assisted in program recruitment by communicating with National Guild members to obtain photos to be incorporated in agency website.

• Met goal of sending out 400+ emails to Guild members to solicit them for performing and visual arts photos for publicity and promotional purposes.

Grounds New York, NY

Temporary Residential Aide 2020-2020

• Wrote daily reports for the DHS system.

• Performed hourly rounds for safety of the homeless clients.

• Distributed paperwork for the case managers to the clients.

Demonstrated strong organizational and project management skills in assisting staff membe1S with administrative work.

New Providence, New York, NY 2018 - 2019

Residential Aide Intern

• Greeted visitors, fielded calls, and arranged client appointments with their Case Managers.

• Entered pending arrivals and new residents into Nationwide DI-B database CARES.

• Enforced rides and regulations to ensure the smooth and orderly operation of the residence.

• Made rounds to ensure the residents' safety and security.

• Monitored and assisted clients with physical comfort, hygiene and nutrition.

Freelance Counseling, New York, NY 2017 - 2018

Counselor

• Conducted individualized counseling sessions on overcoming personal, social and behavioral issues. • Facilitated group sessions for involved parties, helping to navigate and resolve chronic and generational

Issues.

• Guided and encouraged youth about their future aspirations and goal planning.

Safe Space, Jamaica, NY 2015 - 2016

Outreach Worker

• Recruited at community organizations, events, and colleges, to educate and create company awareness.

• Counseled clients and patients on goal setting, both individually and in group sessions. Maintained client data and processed monthly reports in AIRS system.

New York Youth at Risk, New York, NY 2012 - 2013

Social Worker/Intern

• Created and implemented a resource database with relief services for vulnerable clients.

• Conducted triage for crisis interventions and secured the appropriate assistance as required.

• Liaised with other departments and outside agencies to meet clients' needs. Assisted with organizing parenting and financial management workshops.

Canarsie Aware, Brooklyn, NY 2009 - 2010

Group Facilitator

• Planned lessons and activities for client group sessions and led group sessions for clients with varying traumatic backgrounds.

• Monitored and facilitated interventional group sessions and discussions; encouraged participation, and self-help exchanges amongst participants for emotional, psychological, and mental stability.

• Established and maintained positive role modeling to guide and influence group activities for patients.

EDUCATION

Human Services, Social Work MA, Capella University Key Courses:

Graduation 2021

• Human Behavior Theory for Social Work Practice 1

• Foundations of Social Work Practice 1&2

• Social Work Research 1

• BA in Business Administration, Metropolitan College of New York. June 2011

CERTIFICATIONS & LICENSES

Argus Career Training Institute, Bronx, NY - CASACT

Mental Health Certification

Crisis Prevention Intervention

Administrative Assistant Certification Naloxone (Narcan) Administrator

TECHNOLOGY

Windows 95, MS Office, Excel, Power Point, Outlook

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