Support Specialist Customer Service
Resume:
After ** years experience in the Information
Technology world using professional troubleshooting
to diagnose and solve any problem brought to my desk, I transitioned to to owning and managing real estate. I worked with people in a professional capacity
providing support for all office functions. I worked with investors to acquire buildings, acquire tenants, and repair buildings. I have a diverse set of skills that sometimes overlap and most often give me better
perspective.
Key Skills
Professional Experience
Owner/Property Manager
Kestrel Properties LLC January 2016 - May 2021
Help Desk Support Specialist
Cornerstone Research March 2007 - March 2018
Education
BA in Sociology emphasis in Rural and Environmental change in Sociology University of Montana at Missoula, Montana September 1996 - March 2006 Neil Timmons
Support Specialist
708 Stirling Rd
Silver Spring, Maryland, 20901
****.*******@*****.***
Professional interpersonal communication, property management, property maintenance, problem
solving and troubleshooting, computer
implementation and operation, excellent cook, able to lift 50 pounds
hands-on management of operations and maintenance to preserve and increase the value of residential properties
design and implement effective marketing initiatives for existing and potential residents review and approve all prospective tenant applications negotiate, prepare and monitor all legal documents relating to tenant occupancy schedule and supervise inspections and maintenance programs evaluate, approve and monitor all vendor contracts review and reconcile accounts payable and receivable respond to, investigate and resolve all tenant concerns to achieve a high level of customer service monitor and ensure compliance with all rules of occupancy Diagnosed and resolved a range of software, hardware and conductivity issues while delivering technical training on hardware/software to end users
Maintaining support tickets in differnet software platforms Setup new systems purchased for new employees, add them to the company domain and install applications that are specific to them
Provided support for any and all technology ranging from international fax machines, server maintenance, USPS stamp machines, and remote connection software Troubleshoot and/or find solutions to applications issues throughout the company Adding Network printers and troubleshooting them
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