Call Center Case Worker

Ricco Valentino Myrie

**** ***** ***** ****** *** 25

Charlotte, NC 28217

adskon@r.postjobfree.com

adskon@r.postjobfree.com

Bilingual (Spanish/English)

Hard working/Work well independently and as a team member Knowledgeable regarding community resources in Mecklenburg County. Capable of assessing situations and implementing successful plans of action. Ability to work and establish effective working relationships with diverse community groups. Strong communication skills both orally and in writing Strong interpersonal and conflict-resolution skills Computer proficiency in Microsoft Word and Office 2000 Mecklenburg County Human Service Specialist August 2015-Present Food & Nutrition Case Worker Human Service Specialist. Case management Spanish Bilingual worker approved by Choice Training with a Excellent Superior Rating. Certified Case Worker Trained in Processing Timely/Untimely/Late Reviews. Case Management-Resolving issues with NC Fast systems and approving financial allotments. Coordinate and analyze financial and statistical data for area of responsibility with Outlook and Budgets for Food stamp case approval.

Participates in special projects related to departmental development and processing as well as assisting other departments with client cases. Responsible for processing 37 additional cases for other Case managers to assist with excessive work flow.

Attend meetings for our Bilingual Department which is dedicated to assisting our clients as a whole to provide the best professional experience and showing true empathy to all who come to DSS. Monitor and analyze financial records and data sources of the NCF system for processing cases and case management.

Prepares related special reports using Outlook budgetary reports and related documentation. Truliant Federal Credit Union 2014-2015

Consumer Banker/Teller-Providing customer service and opening accounts and providing and suggesting better accounts to serve the clients. Spanish Bilingual Worker. Referrals of accounts every month to client, new and current.

Hendrick Automotive Group Lexus/Audi 2010-2014

Sales Assistant/Service Department Consultant for Loaners Providing Sales details for clients. Ensuring new and used vehicles were ready and equipped for sales personnel. Greeting in service department for clients and providing loaners cars for clients. Accounting/billing/sales documents, contracts for daily sales courier to main office for processing and to deliver and explain sales plans to clients once vehicle was purchased. Event coordinator for Venues where new cars were featured and introducing prospective clients to new vehicles and Marketing sales. Spanish Bilingual Worker

City of Charlotte Revenue department for CATS 2007-2009 Revenue Collections. Revenue Department of CATS. Selling of Train and Bus Tickets, Monthly passes and STS tickets. Monthly Reconciliations for vendors outside who sale bus tickets to clients in their demographic. Worked along with the Call center for Drivers and for the Lynx Light Rail. Mapping destinations and working in control center for Lynx Light Rail. Spanish Bilingual Worker. AAA Carolinas Call center/Bilingual Worker for Insurance Dpt. 2005-2007 Roadside Assistance for all clients and to set up calls for Roadside help and setting up new accounts for new customers and renewing accounts annually over the phone. News conference events with Manager for Public affairs and Translating of literature for the company. SouthTrust Bank Consumer Banker 2001-2005

Sales and Services to clients, opening accounts and providing stellar services to all clients and encouraging them to have continued loyalty to the financial institution. Security Department and Vault Supervisor. Spanish Bilingual Worker.

Bank of America 2000-2001

Consumer Banker-Money handling and Cashing of checks for customers, while encouraging new clients to open accounts. Spanish Bilingual Worker. Vault Teller and Direct Deposit boxes. First Union 1998-2000

Consumer Banker Money handling Cashing checks. Opening accounts and Marketing Strategist. Responsible for ensuring clients were satisfied, where main concern was trust, accuracy and excellence in the quality of service.

References upon Request

Special Skills

10-key type

Microsoft Word, Excel and PowerPoint

Vocational Honors Society

Financial honors From First Union

Bilingual Spanish Certified Interpreter.