Customer Service Administrative Assistant

**** ****** ****, ********, ** · 770-***-****· ************@******.***

Elaine Watson

Summary

More than 20 years of successful experience in Customer Service- 8 years in Account Management and 3 years of Inside Sales/Sales support. Experience in healthcare, scientific products and printing. Excellent communications and interpersonal skills with ability to interact with managers, customers and others. Detail oriented and organized with ability to multi-task and resolve problems while meeting all deadlines. Adaptable, quick learner who successfully meets challenges and produces results. Computer skills: SAP, CRM, Sales force, Business Objects, JD Edwards, Kaizen, Word, Excel and Power point

Experience

December 09 –April 14

Kimberly Clark Corp.

Roswell, GA

Verifier

Reviewing faxed/EDI orders- approximately 100 orders daily

Making corrections to orders

Entering orders via Verifier/Brainware

Routing orders to proper regions to be processed

Customer Service Analyst/Order Management- Partnership Products

Customer Support for movement of all secondary materials for North American Mills and supporting Contract manufacturing locations which consist of 200 plus customers.

Assist in maintaining average annual sales of $24M for Secondary products and $20M for the Mobile Mill accounts

Entering 500-700 orders monthly for secondary products, 180-200 for Mobile Mill and 150 plus orders for Filtration.

Maintain a strong customer focus and communicate daily via phone/email with internal and external customers

Work conversions for all Filtration orders.

Submitting workflows to add new customer data

Generating open order reports for customers and mills

Submitting price authorities to set up new pricing

Order settlement- Deductions & past due invoices -maintaining 99% or higher settlement rate

March 08–Sept. 08

VWR International Scientific Products

Suwanee,GA

Customer Service Rep/Call center

Answer 70-100 incoming calls regarding orders, credits, returns and complaints.

Process returns, issue credits, debits and technical support

Product support for over hundreds of different chemicals

Assisting lab customers (colleges/Universities) with initial set up for labs

Generate quotes, entering orders via fax and email

March 01 – May 07

Cardinal Health Medical Products and Services

Stone Mountain, GA

Account Manager- Valuelink/JIT Accounts

Designated Account rep for Memorial Medical, Savannah, GA - Function as liaison between sales and operations teams for a Valuelink account with over $27 million in annual sales

Deal direct with Central Sterile, Lab, OR and Materials Mgmt.and Storeroom buyers. Working closely with vendors such as Owens & Minor, Fisher Scientific, Medline, Kimberly Clark and Welch Allyn for product information, substitutes and placing direct drop ship orders.

Identify, track and resolve operational issues in distribution center to help ensure 99% and above fill rates and service level performance

Interface with sales and cross-functional teams in supply chain (operations, manufacturing, transportation) to collaborate, develop, and implement service and cost solutions

providing exceptional customer service to include answering technical questions about products, contracts, billing, pricing, inventory availability and to assure accuracy of orders and updates on any discontinued items and offer subs were applicable

Order entry via phone, email and fax. Process credits, debits and uploading of new pricing

Prepare reports including fill rates, Price Variance, cancellations and backorders for sales reps. Sales support for 5 Sales reps, including up-selling and introducing new product.

Computer systems: Business Objects, SAP, CRM and Djit

1996- 2001

John T. Bryant, Inc

Lithonia, GA

Administrative Assistant/Sales Support Rep

Provide support services for seven Sales Reps

Assist the President and VP of Sales, including file management, distribution of various proposals and reports.

Making travel arrangements- Booking flights, hotels and scheduling of meetings.

Assist with training classes and figuring of monthly sales reports and expense statements

Education

1984 - 1987

Rockdale High School

Conyers, GA

Diploma

References

Lisa Harrison – Memorial Medical - 912-***-****

Lisa Charles - Kimberly Clark - 678-***-****

Marion Watson – ********@****.***

Tonyia Nelson – ******.******@**************.***

Glenn Coleman - Mobile Mill/Kimberly Clark - 251-***-****

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