Network Administrator Desktop Support

Summary.

ERICK WAMONO BUTITA.

Email:************@*****.***

Address:***** ****** *****.

Phone: +254*-**-***-***/+254*-**-***-***

A junior Network Administrator with 4 years and 8 months’ experience in designing and maintaining computer systems for a 300+ Employee, this includes stuff members non- stuff and students in the institution and providing tier III technical support, Window server support and resolving multiple software and hardware problems. Worked across teams of 10-15 across technology and design department. Professional Experience

Junior Network and Systems Administrator Mount Kenya University. 2018 -Present Responsibilities and Achievements

Maintained and monitored 400 computers within an educational LAN environment and repair hardware and Software on workstations.

Managed 350+ users with active directory.

Provided network integration utilizing Cisco technologies and ability to adopt to the latest network technologies such as VOIP, SAN, IDS among others.

Designing Network Models.

Managing Physical and Cloud Storage.

Implementing Security measures.

Upgrading and Maintaining Computer Networks.

Managed all software and hardware installation within the corporate location and 16 remote locations.

Maintained and troubleshoot 15+ routers and switches. Achievements

Monitored troubleshoot and analyzed network performance across the institutions LAN and Wireless deployment improving network performance by over 50%.

Implemented MAC address filtering VLANS to lower vulnerabilities by 40%.

Promoted within 18 months due to strong performance and institutional impact.

Completed all jobs 10% under budget and before deadline by designing and setting up windows wireless network.

Developed desktop instructions, training, technical assistances and troubleshooting of data on daily basis and providing references for 100+ Stuff members and students.

Created and managed a network that Provided classified and classified communications to approximately by 72 users.

Monitored and conducted app prioritization improving network performance by over 25%.

Developed and maintained standard operating procedures documentations to ensure 100% network reliability and efficiency.

Trained 100+ ICT students in MS Office and software programs like Operating systems etc.

Technical Skills.

Hardware troubleshooting.

Network troubleshooting.

Microsoft office (Microsoft Excel, Microsoft word, Microsoft Access, Publishers PowerPoint).

Personal Skills.

Excellent written and verbal communication skills.

Highly organized and efficient.

Ability to work independently or as part of team.

Proven leadership skills and ability to motivate.

Accurate and Attention to Detail

A good judge and problem solving

Willing to lean and take on a new challenge

Education.

4 Certification of Cisco Certified Network Associate (CCNA)

Diploma in Computer Studies.

Currently undertaking Diploma in CCNP (Part time). Reference

Will be provided upon request.

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