Warehouse Supervisor, Customer Service, retail management

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JACK

HAGEMAN

J

*** ***** **, ********, ** 80537, 970-***-****, ***************@******.*** Decisive Warehouse Supervisor offers more than 12 years of leadership success combined with proficiency in inventory management and equipment operation. Delegates tasks and explains regulations, policies, or procedures to support crew member skills development. Hardworking leader versed in logistics management and employee performance evaluation, coupled with proven success managing tight deadlines and safety regulations.

Operations management Associate training Employee motivation Employee training Report preparation Budget adherence Continuous improvement Workforce management

Warehouse Supervisor July 2015 - Current

Border States Electric Greeley, CO

Coached, trained, and mentored warehouse employees in important protocols and practices. Developed facility designs and improvement plans to positively impact safety, quality, and productivity. Optimized warehouse space to maintained organized inventory. Analyzed current workflow processes and implemented adjustments to increase productivity. Directed warehouse order selection, packaging, truck loading, and product replenishment. Supervised and trained warehouse team with focus on warehouse safety and compliance with regulations. Managed employee scheduling, delegated tasks, and coordinated labor requirements to align with business demands.

Wine Department Manager February 2010 - August 2014 Liquor Max Loveland, CO

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs. Delivered exceptional customer service to bolster strong relationships and build positive experiences. Coordinated regular store cleaning and product resets for optimal appearance. Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points. Minimized store losses, training team members how to spot and prevent theft. Kept employees satisfied and working hard through consistent training, mentoring and support. Night Manager October 2006 - February 2010

Rocky Mountain Liquor Mart Loveland, CO

Managed daily workloads by organizing effective schedules and delegating tasks. Monitored employee work to assess performance and identify knowledge gaps. Coordinated operations to deliver service in line with quality standards and business objectives. Cross-trained staff in secondary roles to expand operational diversity. H

Maintained accuracy while processing customer purchases on POS system. Embodied store values and culture through honesty, integrity, and superior customer service. Restocked shelves during downtime and maintained organization and tidiness. Reconciled transactions to balance cash till for morning shifts. Enhanced shopping experiences, directing or escorting to product locations on sales floor.

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