Customer Service Store Manager

TK

TAMARA KONOVAL

**************@*****.*** 760-***-**** Hesperia 92345

Reliable Store Manager with 33 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Rite Aid Pharmacy Victorville, CA

Store Manager

01/2007 - Current

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize loss.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Rite-Aid Pharmacy Victorville, CA

Assistant Store Manager

May - Jul

Assisted in continuous development of effective store associates to achieve desired sales and results.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Coached and developed store associates through formal and informal interactions.

Oversaw aspects of maintenance, inventory and daily activity management.

Delegated assignments based on team strengths to optimize floor coverage and service levels.

Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity. Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness. Cal State San Bernardino, CA

Some College (No Degree) in Business Administration and Management Summary

Experience

Education and Training

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