Customer Service Representative

JAKI DICKERSON

*********@*****.*** 423-***-**** Hampton, TN 37658

‘Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all

‘types of customers. Looking for a new role where hard work and dedication will be highly valued.

Flexible Customer Service Representative offering [Number] years of success in resolving customer

concems and inquiries. Versed in accurately documenting call details and preparing reports. Committed to

providing helpful answers and relevant information to retain clients,

Observant Call Center Representative experienced working in call center environments. Skilled at handling

various calls while resolving client issues rapidly.

Skills

* Credit card payment processing

* Courteous demeanor

‘Adaptive team player

Call Center Operations

+ Problem-solving abilities + Technologically savvy

+ Sales expertise + Inbound and Outbound Calling

Experience

ATT Johnson City, TN + Promoted high customer satisfaction by resolving

Customer Service Representative problems with knowledgeable and friendly service.

05/2006 - 04/2022 + Remained calm and professional in stressful

circumstances and effectively diffused tense situations.

+ Demonstrated excellent communication skills in resolving

product and consumer complaints.

+ De-escalated problematic customer concems, maintaining

calm, friendly demeanor.

‘+ Educated customers on special pricing opportunities and

‘company offerings,

+ Assisted customers with making payments or establishing

payment plans to bring accounts current.

+ Provided outstanding service to new and long-standing

‘customers by attending closely to concerns and developing

solutions.

+ Asked probing questions to determine service needs and

accurately input information into electronic systems.

+ Informed customers about billing procedures, processed

payments and provided payment option setup assistance.

+ Consulted with customers to resolve service and billing

issues

+ Escalated customer concerns, issues and requirements to

supervisors for immediate rectification.

+ Developed strong customer relationships to encourage

repeat business,

Contact this candidate