Customer Service Library Assistant
Resume:
Maxime Joseph
ANN ARBOR, MI *****
*************@*****.***
EDUCATION
Eastern Michigan University
Bachelor's in Business Administration Completed April 2015
WORK EXPERIENCE
Merchandising Team/Compliance Manager- Sam’s Club April 2020-present
●Prepared and processed requisitions and purchase orders for supplies and equipment.
●Interviewed and hired staff, and oversaw staff training.
●Identified compliance issues that required follow-up and investigation.
●Reported violations of compliance or regulatory standards to duly authorized enforcement agencies.
●Filed appropriate compliance reports with regulatory agencies.
●Provided employee training on compliance related topics, policies and procedures.
●Monitored compliance systems to ensure effectiveness.
●Conduct periodic internal reviews or audits to verify following of compliance procedures.
●Reviewed or modified policies or operating guidelines to comply with changes to environmental standards or regulations.
●Assists management with the supervision of associates in assigned area of responsibility by assigning
●Provides supervision and development opportunities for hourly Associates in assigned areas by hiring, training, mentoring, assigning duties.
●Evaluating performance, ensuring diversity awareness, and providing recognition; and ensuring compliance with applicable company policies and procedures regarding selection and recruiting, record retention, and training, as well as applicable local, state, and federal laws and regulations.
●Implementing and monitoring asset protection and safety controls;maintaining quality assurance standards; overseeing safety and operational reviews.
●Developing and implementing action plans to correct deficiencies; ensuring confidentiality of information, documentation, and assigned records as required by Company policies and procedures.
●monitoring club indexing and ensuring budgeted numbers are achieved; ensuring that sales and profit goals are achieved;
●Implementing plans to correct sales and profit deficiencies;ensuring department staffing levels are within company guidelines; and scheduling and training associates to meet the needs of members.
●Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature,storage, sanitation, date coding, product rotation, and recalls on stocked merchandise;and training associates about Food safety standards, policies,and procedures.
●Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans.
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Assistant Manager – Enterprise April 2016-April 2020
●Work in a team environment and collaborate with various departments
●Develop new business and maintain the existing ones
●Effectively communicate with colleagues, accounts, and senior management -perform administrative tasks as assigned -Assist supervisor in carrying out daily responsibilities
●Ensure effective customer service and attend to customer complaints
●Train and develop employees to be successful - Drive sales and customer service goals
●Monitored customer preferences to determine focus of sales efforts.
●Reviewed operational records and reports to project sales and determine profitability.
●Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
●Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
●Resolved customer complaints regarding sales and service.
●Managed sales team to consistently achieve growth and hit sales targets.
●Developed sales team through motivation, counseling and product knowledge education.
●Analyzed trends and results to determine annual unit and gross-profit plans.
Pantry cook - PF Chang's July 2015 to November 2016
●-Cooked lunch and dinner orders, including rolling sushi, orders in an accurately and timely order. Executed all prep work for following day’s morning cooks.
●-Maximized customer satisfaction in a professional manner.
●-Cleaned and organized work area as well as other places around the restaurant as needed.
●-Helped fellow workers with closing duties and prep work as needed.
Baker - Tim Horton's March 2015 to November 2015
●-Prepared and baked doughnuts, fruit pastries, muffins and cookies.
●-Took customer orders and provides them with great customer service
●-Made coffee drinks and smoothies, sandwiches, and prepared custom orders
●-Maintained a sanitary work environment to comply with state health code.
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Cashier - Home Depot April 2014 to December 2014
●-Completed cash/credit transactions while providing great customer service to guests.
●- Completed other tasks as necessary such as cleaning, organizing, stocking new products and restocking merchandise.
●-Used product knowledge to assist customers find the right product to fit their needs.
Territory Manager - Sales Makers (fka Retail Business Development) August 2013 to July 2014
●-Hired and trained new Sales Representatives for Vonage International telephone Services.
●- Maintained and met the team's goal Hours Per Sale, generated sales leads.
●-Maintained weekly schedules for 10-15 employees. - Managed inventory throughout 12 retail stores.
●- Assisted current and new Vonage customers, as well as making follow-up calls to ensure their needs have been satisfied.
Sales Associate - Kohl's Co August 2011 to April 2013
●-Completed cash/credit transactions while maintaining excellent customer service and communication skills
●-Completed other tasks as necessary such as cleaning, organizing, stocking new products and restocking merchandise in order to provide a clean shopping environment
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Library Assistant - Concordia University September 2009 to December 2011
●-Assisted students with the process of checking books in/out, stocking the shelves with books and other media items.
SOFTWARE
Proficient in Microsoft Office and Adobe
ADDITIONAL INFORMATION
I enjoy the challenges and goals that are assigned to me, with a good handle of the interpersonal relationships, ability to work in teams, ability to work under high pressure, and achieve the goals set by the company and my work group.
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