Customer Service Front Desk
Resume:
ADELE B. ARNBRECHT
Denver, Co 80219
*****.*********@*****.***
Summary
Accomplished Customer service advocate with over 15+ years of experience in multiple industries. Customer service subject matter with highly developed communication skills both verbal and written including listening skills and detailed oriented.
EMPLOYMENT HISTORY:
Mountain Blue Cancer Care Center 2021 – 2022
Front Desk Receptionist
●Welcomes and greets all patients and visitors, in person or over the phones
●Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
●Responsible for keeping the reception area clean and organized
●Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information
●Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
●Responds to patients', prospective patients, and visitor inquiries in a courteous manner
●Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
●Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended
●Prepares medical charts after check-in
●Schedules return appointments
●Processes medical records requests
●Processes payments
MV Transportation. Denver, Co 2019 to 2021
MV Flex Driver
●Drive an RTD vehicle providing courteous and professional service to all clients in route
●Provides customer service information including operating the automated stop announcements system and/or stating stop and public information announcements over the public address system, and properly answering questions and solving transit-related concerns of passengers.
●Operate transit bus in strict compliance with RTD policies, directives, and procedures including using proper defensive driving techniques
●Maintains working knowledge of streets, current bus routes and stops in order to serve my clients.
●Completed farebox, passenger, and bus maintenance defect reports and maintenance orders as necessary upon completion of scheduled shifts.
●Performs various physical duties to successfully complete job responsibilities. These can include, but are not limited to, boarding and de-boarding transit buses, operating the disabled passenger accessibility lift, properly securing disabled passengers, properly operating all transit bus controls and operating devices, and loading and unloading passenger baggage as required.
RING CENTRAL -Centennial, CO 2015 to 2018
Porting Specialist
●Processed, new orders and coordinate and follow-up on porting activity for Local DID, International DID and Toll-Free orders.
●Managed the provisioning of LSR’s (Local Service Request) & LNP (Local Number Portability)
●Worked closely with local exchange carriers (LEC) to facilitate phone number transfers
●Served as point of contact to resolve customer inquiries for porting and sustaining local number issues.
●Responsible for managing carriers to ensure timely responses, maintaining order SLAs and managed customer expedites and escalations with the carriers for the porting.
●Always provided exceptional customer service to both internal and external customers
LEVEL 3 COMMUNICATIONS – Greenwood Village, CO 2011-2015
Provisioner
●Sent orders to carriers for new circuits
●Sent disconnect orders of circuits to carriers, verified orders were closed and circuits no longer in use
●Worked the TR missed disconnect report, researched, and resolve delays
● Updated a excel spread sheet with status.
●Assisted team lead and manager with escalated order issues
RELIANCE GLOBAL – Denver, CO 2009 to 2011
Circuit Service Provisioner
●Sent new circuit orders to LEC
●Trained overseas employees from India on process
●Scrubbed and organized VLAN spreadsheet
●Escalated on orders to LEC
WBS CONNECT, LLC – Denver, CO 2008 - 2009
Provisioner
●Input new orders into Sugar System
●Sent Order Confirmation Letter to new customers
●Sent orders to carriers for new circuits, Qwest, Global Crossing, Savvis
●Tested lines with customer to make sure link was up.
●Verified information with customer on Provisioning Document
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