Customer Service Engineering Technician

Charles A. Bardwell

Moss Point, Mississippi ***** (Open to relocation)

Mobile: 706-***-**** ***************@*****.***

SUMMARY OF QUALIFICATIONS

Proven experience at the cutting-edge of information technology (IT), telecommunications-computer systems technology, and electronic systems technology.

Collaborative experience defining project specifications, establishing project goals and deliverables, and communicating objectives to inter-disciplinary project teams. Ability to clearly define project goals and effectively use resources.

Core Competencies:

CASP+ ce certification Sept 2024

Security Plus Sept 2024

Architecture & Infrastructure

MTA: Windows Operating System Fundamentals - Certified May 2021

Planning

Network Administration

Microsoft Dynamics

Project Implementation & Management

Intrusion Detection

Advanced Systems Analysis

Systems Integration

Information Assurance

LAN/WAN Fiber Optics

Contract Administration

Scheduling and Planning

Security Clearance: Active Secret Clearance July 2019

PROFESSIONAL EXPERIENCE

VT Halter Marine Cyber Security Analysis Pascagoula, Ms. April 2022 – Present

Perform and maintain records of network security monitoring and incident response.

Record and report security-related incidents as a member of the company’s Cybersecurity Incident Response Team.

Create, monitor, analyze, modify, and update Intrusion Detection Systems, Intrusion Prevention Systems, and Security Information and Event Management (SIEM).

Recognize potential, successful, and unsuccessful intrusion attempts and compromises by conducting thorough reviews and analyses of relevant event detail and summary information.

Evaluate and deconstruct malware.

Analyze large sets of data to discover indications of compromise.

Assist with implementation of countermeasures or mitigating controls.

Create and maintain cybersecurity-related standard operating procedures.

Consolidate and conduct comprehensive analysis of threat data.

Participate in Red Team by playing the role of an enemy or competitor and provide security feedback from that perspective.

Participate in Blue Team by performing analysis of information systems to ensure security, identify security flaws, verify the effectiveness of each security measure, and make certain all security measures will continue to be effective after implementation.

Participate in Purple Team by collaborating with team members to improve cybersecurity.

Knowledge of local, State and Federal laws and regulations related to security controls.

Knowledge of National Institute of Standards and Technology (NIST) compliance guidelines including NIST 800-171 and NIST 800-53.

Knowledge of network security concepts.

Knowledge of web-based application security concepts.

Knowledge of Electrical and Electronics Engineers 802.11 security concepts.

Knowledge of operating systems including Windows, Linux, and Unix.

Understanding of internet protocol suite.

Knowledge of social engineering techniques and tactics.

Knowledge of operations security controls.

Ability to work, problem-solve and exercise independent judgement; interpret information and formulate actionable steps.

Proficient in Microsoft Office applications including Word, Excel, Access, and PowerPoint.

Ability to communicate clearly and effectively, both verbally and in writing.

Ability to establish and maintain effective working relationships with employees of all levels while maintaining a high level of confidentiality and diplomacy.

Knowledge of standard practices related to data management, classification, and control.

Ability to prioritize competing work assignments and initiatives to complete tasks.

KBR, Senior Network Engineer, Diego Garcia project in the British Indian Ocean Territory

June 2021 – April 2022

Provides incident response to include quickly analyzing, blocking and fixing systems/networks/problems in a threat situation, correlating firewall logs, system audit logs, and antiviral postures.

Implements required course of action and/or recommendation to the client regarding open incidents and events for routers, firewalls, dial-up and Internet access.

Performs vulnerability alert compliance, and configuration of system and network infrastructure components, including web servers.

Needs to possess the ability to audit, analyze and understand the existing infrastructure process

and to communicate how to incorporate the required principles and practices into the operational technical environment.

A strong ability to perform research, install, configure and maintain UNIX, and Linux platforms is necessary.

Proven experience working with Cisco routers, Switches, fiber modems and sub netting are needed.

Proven experience configuring and troubleshooting security configuration issues with MS Exchange, WWW, DNS and NT Domain Controllers are required.

Policy lifecycle management: Enforces policies for all operating scenarios without requiring separate products or additional modules.

Profiling and visibility: Recognize and profiles users and their devices before malicious code can cause damage.

Guest networking access: Manage guests through a customizable, self-service portal that includes guest registration, guest authentication, guest sponsoring, and a guest management portal.

Security posture check: Evaluates security-policy compliance by user type, device type, and operating system

US Marine Corps Contractor Cyber Security TIER II, New Orleans, La

January 2021 – May 27, 2021

Assisted with managing the portal via SharePoint

SIPER and NIPER In accordance of The DoD, Pub 7570, FISMA, DCET 6/3, DISAP, DoD 8570, Network Operations (NetOps), DISA, DOD 5220 (NISPOM)

Resolved slow connectivity issues.

Exchange admin. Assign the Exchange admin role to users who need to view and manage your user's email mailboxes, Microsoft 365 groups and Exchange Online

Responsible for providing phone and onsite technical support as well as remote support via terminal server and VPN.

Enter all help desk requests into the Magic Problem Management System.

Maintain requests for new hardware and software.

Active Directory 2003 user account add/moves/deletion

Divergent, Cyber Security Technology Consultant, New York New York

Sep 2020 – Dec 2020 Grand Central and Cadence NYP and Divergent Go Live Project

Epic Systems Analyst serves as a liaison between end-users, project team members, and other Cyber Management resources while providing exemplary customer service and Epic application support in assigned Epic module. They provide onsite go-live support, upgrade support, and ongoing application support and optimization. In addition, they work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing workflows, and synthesizing key messages. The EPIC Systems Analyst must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

Essential Functions / Key Areas of Responsibility

• Ability to present complex data in meaningful method, ie., charges, graphs

HIPAA Training

• Ability to adjust to and implement change

• Cyber Problem-Solving skills

Transition Technologies Managed Services LLC (TTMS) Biloxi, MS, Software Engineer

November 2019 – July 1, 2020

Defining the testing activities for subordinates – testers or test engineers.

All responsibilities of test planning.

To check if the team has all the necessary resources to execute the testing activities.

To check if testing is going hand in hand with the software development in all phases.

Prepare the status report of testing activities.

Hands-on experience in SharePoint2013, 2016 and SharePoint Online (Office 365)

Huntington Ingalls Industries Inc Pascagoula, Ms. Combat Test Engineer II

January 2017 – November 2019

Duties: Policy Enforcement & Procedure

Develops, modifies, and enforces organization policies and procedures to ensure information systems are reliable and accessible. Conducts risk management classes and evaluations to clientele and company-owned devices, promoting awareness of security issues among users to ensure security policies and principles are understood throughout the organization.

Provide oversite installation, troubleshooting, repair and operational test and evaluation support for the Ship Self-Defense System (SSDS)

Knowledge of Load Testing Concepts

Automated Test Suites (e.g., SILK and SILK Test, JMeter, Selenium, Appium/Winium, VMware Horizon Client, etc.)

Verified technical test for: interface, calibrate and align ships individual RADARs, Navigation systems, Identification-friend or foe (IFF), SLQ-32 electronic warfare system, Rolling Airframe Missile (RAM) system, Cooperative Engagement Capability (CEC) and communications systems

Review, update, and develop test procedures for shipboard testing events related to Combat Systems

Provide command and control (C2) capabilities through installation, maintenance, fault isolation, and reconstitution ofs fixed cable and wireless distribution systems, local area networks (LAN), and wide area networks (WAN) in support of tactical and strategic operations

Duties: (Electromagnetic Compatibility Engineer EMC or EMC Engineering Technician)

Develop test procedures, conduct tests, document test results, and provide technical support for tests and evaluations

Provide recommendations for product improvement and modifications along with developing technical support documentation.

Well experienced in automating the business process by designing and creating complex workflows using OOTB Workflow, SharePoint Designer2013, Nintex Workflow, Power Automate (Microsoft Flow) and Visual studio2013/2017,

Experience with shipboard communication, navigation, weapon, and electronic warfare systems is preferred

Responsible for performing EMC and Radio mainly for wireless communications products according to European and FCC standards. Experience with SAR testing is preferred

Fully capable of testing in the assigned areas without technical supervision.

U.S. ARMY • Captain O-3 US Army (Supervisor)

January 2001 to July 2014

Served in various positions of increased responsibility and complexity at various locations, demonstrating exceptional leadership, knowledge, skills and abilities in the following areas:

Information Management Lead

Provide tactical and technical advice and support to 71 U.S. Army Reserve and Army National Guard units throughout Hawaii, Alaska, Guam, Saipan, American Samoa and Arizona in order to enhance and maintain operational readiness – manage IT systems valued over $1.62M

Provide training and mobilization assistance teams to multiple sites to train and certify personnel

Yearly Annual HIPAA Training

Scheduling and Planning

Responsible for providing phone and onsite technical support as well as remote support via terminal server and VPN.

System Administrator

Installing and configuring software, hardware and networks

Monitoring system performance and troubleshooting issues

SharePoint Management Setup Monitor, and add /delete members 10 Years

Knowledge Management

Microsoft Exchange Server Management, Security, Monitor and implement policy 10 Years

Network Services

Execute planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and management of networked systems used for the transmission of information in voice, data and/or video formats

Information Assurance

Apply IT security principles, methods and products to protect and maintain the availability, integrity, confidentiality, and accountability of information system resources and information processed throughout the system's life cycle

Conduct risk assessments to identify possible security violations by analyzing computer assets and establishing security requirements based on possible countermeasures to achieve an optimum level of security

Training Instructor

Training Officer for largest Communications Brigade in the Army, employing >5,000 personnel

Worked closely with senior leadership in the planning and coordination of training events and management of training requirements; prepared the calendar of training events

Business Management & Analysis

Expertly apply analytical and evaluative methods and techniques to issues/studies concerning the efficiency and effectiveness of program operations to make improvements and detect deficiencies

Execute internal management support services in program cost monitoring, annual fiscal planning, and development of annual work-plans, for the procedural and relationship aspects of organizations

Communications/Cable Installation

Provide command and control (C2) capabilities through installation, maintenance, fault isolation, and reconstitution ofs fixed cable and wireless distribution systems, local area networks (LAN), and wide area networks (WAN) in support of tactical and strategic operations

Provide technical instruction during engineering, installation, maintenance, and removal of cable systems, CAT-5/6, fiber cable systems, and OSP cable systems

Contract Administration

Ensured successful market research, acquisition planning, acquisition, contract performance management, and interpretation of contract law to provide the best, most efficient contracting strategies in support of the organization’s contracting vision, mission, goals, and objectives

EDUCATION & RELATED TRAINING

Herzing University- Kenner, LA April 2020

Master of Business Administration in Project

Herzing University- Kenner, LA Dec 2018

Bachelor of Science in Technology Management

Herzing University- Kenner, LA Dec 2017

Associate of Science in Information Technology

UNIVERSITY OF SOUTHERN MISSISSIPPI - Hattiesburg, MS May 2003

Bachelor of Science • Major: Human Performance (Exercise Science)

CompTIA Network+ (Network Fundamentals)

A+ Essentials 2009: Computer Hardware Components

CompTIA Network+ (Network Devices)

Contracting Officer’s Representative

Lean Six Sigma Black Belt

Advanced Communications Craftsman

Microsoft Office 365

Beyond Compare 2

Windows Server 2012

HIPAA Training

SILK and SILK Test

Oracle

VMware Horizon Client

Serena (Version Manager)

Active Directory permission

Cisco Switch 1.0 Analzing Campus Network Designs

Cisco ICND1 1.1 Network Fundamentals

Information Assurance

Composite Risk Management

Information Management Officer

Network Nodal Manager

Communications-Computer Systems

AWARDS

Received numerous awards for outstanding military, humanitarian, and community service

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