Customer Service Sales Associate

Objective

Dedicated professional who is acclimated to a fast-pasted environment and who is seeking an opportunity in a growth- oriented organization that will allow me to utilize my organizational and interpersonal skills. I excel in a team-oriented organization, however, I also work well independently, as I am resourceful and welcoming of challenging professional experiences.

Education

Waubonsee Community College Sugar Grove, IL Presently Attending West Aurora High School Aurora, IL Diploma

Experience and Competencies

Customer Service

Protocol Aurora, IL September 2020-Present

o Communicate via inbound and outbound telephone calls with various law enforcement agency staff members, parolees, and community-based organizations and individuals in order to provide appropriate and accurate responses to inquiries and prompt an accurate resolution of issues.

o Accurately document all calls and update parolee records in appropriate web-based computer systems. o Escalate complaints and complex calls to management for follow up as necessary. o Perform other duties as assigned.

o Make outbound calls to collect restitution fees. Customer Service/District Coordinator

Go Configure Lisle, IL July 2019-September 2020

o Handle a high level of inbound calls from assigned area to provide an excellent customer service experience for each caller

o Develop and maintain strong connections with assigned technicians and District Managers o Comprehend company service offerings, service level agreements and verbally communicate such to customers o Maintain work order accuracy to ensure proper flow through system and manage order flow to ensure margin is maximized for each service order

o Develop and maintain strong working knowledge of assigned geography and identify area challenges concerning customers or technicians

o Partner with District Mangers to resolve customer issues and partner with team members to provide coverage of various areas in case of an absence or in case of high-volume inbound calls o Assist with any other assigned tasks or projects brought forward by management o Document call notes to clearly communicate nature and resolution of each call Security

Professional Security Consultants Aurora, IL May 2019-July 2019 o Conducted security for Round 1 Arcade in the Fox Valley Mall o Checked arcade patrons for identification and monitored alcohol consumption o Recorded data, such as property damage, theft, violations or unusual occurrences and provided reports to management for appropriate action

o Provided for periodic safety inspections, patrol service, and immediate response to any safety-security situation Emir Stephens

2705 Leyland Lane

Aurora, IL 60504

Phone: 331-***-****

email: *******.**@*****.***

Security

Joy District Nightclub Chicago, IL Mar 2018-July 2018 o Conducted security for a high-profile 3-story sports bar and nightclub establishment in downtown Chicago metropolitan area

o Assisted celebrity patrons with security to ensure their safety during nightly social functions o Removed disorderly patrons from the establishment and worked with law enforcement officers to maintain order Interim Assistant Manager and Sales Associate

Finish Line Aurora, IL Feb 2017-Nov 2018

o Greeted and interfaced with customers to assist with product choices and purchases o Operated cash register and received payments by cash, credit cards and debit cards for purchases o Conducted end-of-day closing transactions to reconcile cash and credit sales o Monitored inventory, ordered new and replacement products, and shipped inventory to sister stores o Participated in other daily duties such as product stock and organization, product displays and cleaning o Assisted customers with online ordering, troubleshooting and refunds o Created weekly schedules

o Posted payroll

Computer Proficiency

o Microsoft Office

o Internet Navigation

o Pure Cloud software

o Venus software

*References available upon request

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