Customer Service Representative

SONYA CAMP

*** ********** **. *********, ** ***** · 770-***-****

**********@*****.***

Diligent and personable Customer Service Representative with over twenty years of experience, seeking a role within a financial entity’s retention department. Capable of implementing exemplary communication skills combined with problem-solving expertise, to drive company profitability while delivering world class customer service.

SKILLS

Ability to build a good rapport with staff and customers

Adaptable to the remote work environment prior to COVID-19 regulations

Familiar with remote phone systems

Use of 10-key adding machine

Analytical and detail oriented

Data collection and Input

General office duties

Well versed computer skills, MS software and the evolution of technology

Motivated in a fast-paced environment

Punctual and organized

Proficient in typing at 80 wpm

Excellent phone etiquette

EXPERIENCE

2001-PRESENT

PROCESSING ADMINISTRATOR II, AGCO FINANCE, LLC DULUTH, GA

Work with key stakeholders of company, this role requires multiple titles within office and financial environment.

Responsible for accounts receivable, administrative assisting and debt collections

UCC filing with Secretary of State.

Provide Exemplary customer service to internal and external customers by addressing customer inquiries, solving problems, providing online support, accurately document, research and resolve customer service issues and resolve customer complaints.

Effectively manage a high-volume of inbound and outbound customer calls daily.

Practiced debt collection, well-versed with the intricacies to exceed company’s projected numbers.

Mentored new employees and provided side by side coaching.

1999-2001

CUSTOMER SERVICE, HITACHI NORCROSS, GA

Accountable for parts ordering and general office duties.

Receiving customer service calls and resolving account-related issues with a departmental focus on customer retention.

Gather and verify all required customer information for tracking purposes.

Meet and exceed company quota.

EDUCATION

1995-1996

DEKALB COLLEGE

JUNE 1994- GRADUATED

PARKVIEW HIGH SCHOOL

REFERENCES

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