Computer Operator Change Consultant

Victoria Abell

**** ***** **., **********, ** ***58 - Phone: 502-***-****, Email: vickieabell27.gmail.com

Objective: oy

Seeking a challenging position where can utilize my experience, skills, and abilities for the benefit of the

organization. A position that offers’ an increasing degree of responsibility and challenge.

Work Experience

September, 2018

Meijer, Louisville, KY

Door greeter/Cashier

e Wish customers Welcome as they enter and a Salutation as they leave the store.

February, 2018 to 2017

Derby Supply Chain Solutions, Louisville, KY

Warehouse Employee

March 2017 to February 2018

Nesco Temporary Services

July 2016 to March 2017

Warehouse employee

e Warehouse employee — Stuff envelopes with instructional data. Collect and box supplies to retail stores.

February 1977 — February 2016

Humana Insurance Company, Louisville, KY

Change Consultant/CA Service Desk,

Administrator/System Engineer/Consultant,

Engineer/Change Consultant,

Run needed reports to support Change Management's processes, goals and initiatives.

Use Remedy AR System: Help Desk and Asset Management, a server based application that used component

forms, action links, action link guides, filters, escalations and menus.

e Work with users to define processes needed to satisfy internal SLA requirements.

Provide management with automated and ad-hoc reports using Crystal Report and Remedy macros.

Wrote Disaster Recovery plan for Remedy AR System and participate in test annually.

Create automated migration process for Remedy help desk cases over 13 months old.

Develop a Disaster Recovery process that documents all necessary files and pertinent information required to

restore a specific application.

¢ Design, implement and support a secured application that complies with government regulations.

e Provide support and enhancements for an ever changing environment.

e Experience in training staff in procedures and coordinate projects with appropriate departments.

September, 1977 — February, 1990

Blue Cross Blue Shield of Kentucky, Louisville, KY

SCL Analyst /Computer Operator

*% Experience in JCL, SAS, SQL, REXX, IMB Utilities. Operate master control console controlling system,

job and peripheral devices.

Skills

Remedy ARS Admin. Remedy 4.x, Remedy User, Remedy Web, Remedy Import, Seagate Crystal Reports, Microsoft

Excel, Microsoft Word, Access, Outlook, CA Service Desk and Change Management.

Contact this candidate