Service Representative Data Entry
Resume:
Henry Arthur
*************@*****.***
WORK EXPERIENCE
Prima Health
CUSTOMER SERVICE MANAGER
Dallas, TX
• Strictly adheres and demands strict adherence to the company’s policies
• Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
• Responsible for improving customer retention through programs and exemplary service provided to the customer
• Make recommendations according to customer's needs on features, accessories, upgrades and options
• Respond to customer inquiries in a confident, timely and accurate manner
• Evaluate data to determine and implement the appropriate course of action to resolve or coordinate service recovery as needed
• Efficiently and successfully navigate multiple system Cigna Health
CUSTOMER SERVICE REPRESENTATIVE
Dallas,TX
07/2012 07/2017
• Type 45wpm accurately
• Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices
• Research caller’s issues/problems and find solutions
• Billing of claims to the appropriate party
• Follow up with Insurance timely
• Assist in resolving balances on the patient account
• Timely follow up with patients
• Correct and refile claims with the insurance
• Take patient complaints, post discounts, set up budget plans, follow up with medical records department and also provide estimates
Liberty Mutual
CUSTOMER SERVICE REPRESENTATIVE
Dallas,TX
01/2008 05/2012
• Interact with members via telephone to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines
• Answer a high volume of inbound calls
• Suggest and share ideas for system and process improvement
• Meet and/or exceed KPIs identified by the business Evaluation Edition of DocSight DocConverter. Visit www.ActivePDF.com/products/DocConverter
• Internal communications/requests client, teams, and departmental
• Scheduling of meetings with team and/or client
• Utilizing our applications for case research
• Ensuring all internal processes are followed as well as remaining HIPAA compliant
• Additional responsibilities within scope of position EDUCATION
Kwame Nkrumah University of Science and Technology 2001 2005
PROFESSIONAL SKILLS
• Strong analytical problem solving and decision making skills
• Strong problem solving skills and ability to think creatively to resolve issues
• Excellent telephone and PC/data entry skills
• Excellent communication and interpersonal skills
• Possesses strong work ethic and organizational skills
• Proficient typing skills; able to type with little to no errors
• Any prior experience with insurance claims billing and follow up as per DHA guidelines Evaluation Edition of DocSight DocConverter. Visit www.ActivePDF.com/products/DocConverter
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