Customer Service Machine Operator

PASKELL JEFFRIES

773-***-**** ***********@*****.*** CHICAGO,IL

Objective

Dedicated customer service professional with over 10+ years with experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Proven track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.

Skills & Abilities

Mastery of Microsoft Office and Google Suites (DOCS, Sheets, Slides)

Excellent communication skills with a focus on team building and Customer Service.

Outstanding organizational, multi-tasking, and problem-solving abilities.

Experience

2020-2021

Machine Operator, Vertical Cols Storage

Responsible for operating and managing industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks. Continuous use of RF scanners while monitoring and inspecting assigned area.

2012-Current

2015-2020

2010-2012

Tow Truck Operator, Blueprint Towing & Rescue

·Dispatching to local areas to assist with vehicle locks out, fuel delivery, and relocation. Safely loaded and unloaded vehicles onto truck using company owned equipment whilst following safety regulations.

Premise Tech, AT&T Installation

Install Services consisting of using home copper wiring or providing new cable/wiring running to ATT equipment within homes/business. All work performed with troubleshooting devices for verification of broadband width; signal error for package sampling and document recording through AT&T via intranet.

Bill Collector, Law Office John C. Bonewicz

Investigated payment arrears in debtor portfolios, coding information appropriately to determine subsequent collection process. Maintained appropriate etiquette to reduce tension and facilitate beneficial outcomes for all parties. Arranged for debt repayment and established repayment schedules based on customers’ financial situations.

Education

ST. XAVIAR UNIVERSITY

PURSUED AND ACHIEVED A DEGREE IN SOCIOLOGY

2001

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