Data Entry Customer Service
Resume:
Thomas Liverman Jr
Baltimore, MD *****
****************@*****.***
Seeking to gain the most sufficient experience within the medical field. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Certified Phlebotomist
Quest Diagnostics - Baltimore, MD
August 2015 to Present
1. Collect specimens according to established procedures. This includes, but not limited to drug screens, biometric screening and insurance exams.
2. Administer oral solutions according to established training. 3. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools. 4. Ability to navigate a computer and accurately enter data is a requirement to be successful in this role. 5. Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
6. Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
7. Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.
8. Read, understand and comply with departmental policies, protocols and procedures. 9. Assist with compilation and submission of statistics and data when required. 10. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
11. Complete online and in person training courses timely. Education
Certification in field of study in Surgical Technician Mercy Medical Center - Baltimore, MD
April 2018 to January 2022
High school diploma
Coppin Academy
August 2012 to June 2016
Skills
• CNA
• EKG
• Data Entry
• Medical Terminology
• CPR
• First Aid/AED
• Customer Service Skills
• Vital Signs
• Filing
• Microsoft Word
• Medical Records
• Laboratory Experience
• Dialysis Experience
• Phlebotomy
• Venipuncture
• EMR Systems
• Caregiving
• Hospital Experience
• Patient Care
• Environmental Services
• Medical Office Experience
• Medication Administration
• Experience Administering Injections
• Epic
• Documentation review
• Research
• Quality assurance
Certifications and Licenses
Certified Phlebotomy Technician
BLS/CPR
October 2021 to October 2023
Certified Surgical Technologist
April 2018 to Present
BLS Certification
Assessments
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical lab procedures: Phlebotomy — Proficient
July 2021
Selecting proper supplies based on physician orders for specimen collection protocol Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Cardiopulmonary Resuscitation Certified 10/2021-10/2023 American Heart Association 10/2021-10/2023
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