Customer Service Shift Supervisor

Lukas Gray

**** * ***** **** **** Beach, CA ***** 586-***-**** **********@*****.***

Summary

Reliable to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills. Skills

-Espresso machine operation -Cooperative team player

-Handling credit transactions -Speedy and efficient

-Up-selling -Customer service

-Multitasking -Team management

-Leadership & development -Problem solving skills

Experience

Barista 06/2019 to current

Shift Supervisor 09/2021 to current

Starbucks Roseville, Michigan

- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.

- Maintained clean and organized workspace, enabling coworkers to locate resources and product.

- Enthusiastically engaged customers during busy periods to keep mood light and fun.

-Greeted guests with pleasant smile and superior customer service.

-Maintained calm demeanor during high-volume periods and special events.

-Managed and trained shift teams to ensure the highest level of customer service, product quality, safety, cleanliness, and store operations.

-Provided coaching on performance expectation for all tasks within their job role.

-Ensured that associates are following the companies policies and procedures in order to maintain high standard of excellence across the business.

Education and Training

High School Diploma

Clintondale High School Clinton Township, Michigan

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