L. LYNN

STJOHN

adsk0j@r.postjobfree.com

623-***-****

Phoenix, AZ 85008

SKILLS

Customer service excellence

Loan Counselor professional

Sales Expertise

International Sales Support

Payment processing

Money Handling abilities

Quality assurance

MS Office proficiency

Order fulfillment

Data entry

Computer proficient

Professional telephone

demeanor

Complaint resolution

Account management

PROFESSIONAL SUMMARY

Loan Counselor/CSR/Sales Rep bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills as well as self-starting abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs and providing customized solutions to build loyalty. Driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Professional Customer Specialist motivated to provide highest quality customer

experience. Strong administrative and organizational and time-management skills.

WORK HISTORY

Cenlar FSB - Loan Counselor

TEMPE, AZ 07/2019 – 06/2020

Achieved top QA score for the entire month of Dec

2019 and Jan 2020, averaging 96.4% -98.7%

Chosen as the TOP "True Blue" employee for

exemplifying Cenlar's mission of top standard customer service, one-call resolution, empathy, Average call handling, after call work and detail-oriented resolution Handled customer complaints with relative ease by

conducting research, listening carefully and taking appropriate action.

Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.

Increased customer satisfaction by resolving issues, providing alternate sources of income to help them get back on track bringing their mortgage payments current. EDUCATION

Glendale Community College

Glendale, AZ

9/1992 – 6/1994

Psych/Business Administration

Grainger - Customer Care Specialist

Tempe, AZ 10/2016 – 05/2019

Coordinated timely responses to online customer

communication and researched complex issues

Helped 50-80 customers everyday by approaching

conversations with positive attitude and first call resolution

Achieved 100% quality goal by carefully applying scripts and personal knowledge to address and correct problems Conferred with customers about concerns with products or services to resolve problems and drive sales

Built long-term, loyal customer relations by providing top- notch service and detailed order, account and service information

Answered average of 50-60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Infosys For APS - Customer Service Support Specialist Phoenix, AZ 02/2016 - 09/2016

Accomplished recognition as one of the top three reps for AHT, ACW, call hold times, and first call resolution Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and

services and creating welcoming, positive experiences Resolved power outage and payment issues over phone with 50-60 customers daily

Recorded actions taken, issues resolved and outage information to effectively manage customer accounts Concentrix - Sales/Registration Representative

Tempe, AZ 12/2013 - 01/2016

Proved to be the #1 salesperson for the entire tenure that I was employed at Concentrix

Asked questions in better detail for interviewees to allow truthful answers

Handled 70-80 calls per day to address customer inquiries and concerns

.

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