Customer Service Representative
Resume:
LaCharn Hall
Atlanta, GA *****
********************@***********.***
• Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Willing to relocate to: Atlanta, GA - -
Authorized to work in the US for any employer
Work Experience
UPS Package Handler (Seasonal)
UPS - Atlanta, GA
November 2021 to January 2022
Package handler, order selector, operated electronic pallet jack. Leasing Agent
Westdale Asset Management - Atlanta, GA
June 2021 to November 2021
I set lease terms and pricing, conducted property tours, handled all lease documents and security deposits, I also ran background and credit checks to ensure the prospective residents were eligible to move in. I worked with current renters via taking care of their needs in a timely manner, followed fair housing laws, I also secured yearly renewals for lease agreements. Administrative Assistant/Switch Board Operator
Department of Human Resources of Alabama - Mobile, AL May 2019 to June 2021
I provided Administrative Support by Greeting guests, signing clients in/out and operating switchboard console. general office assistance to include operation of copier, fax machine, scanner, desktop computer, and file as needed.
Call Center Agent
Tru-Bridge - Mobile, AL
September 2018 to May 2019
As a call center agent for (TruBridge) inbound/outbound call center. I spoke with clients regarding their medical bill payments. I took payments over phone, reviewed their concerns and assisted with payment arrangements. Provided excellent customer service and call resolution. Customer Service Representative
Apple One - Princeton, NJ
March 2017 to September 2018
Provided excellent customer service at Outbound call center agent. Made approximately 700 calls daily to various Fortune 500 corporations marketing software to enhance or update current systems being utilized.
Front Desk Agent
Brett/Robinson Gulf Corporation - Orange Beach, AL June 2016 to July 2017
Provide excellent customer service to guests by greeting them, checking them in and out of their unit, maintain a clean work area, act as a liaison between guests/owners and the maintenance, housekeeping and security staff. I take inbound calls and follow up to ensure problem resolution. Equipment Recovery Service Agent
Credit Protection Association - Dallas, TX
September 2013 to June 2016
Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched and resolved customer service issues. Managed call center from initial start-up to full operational status. Receptionist
Focus MD/Nuerology - Mobile, AL
November 2012 to July 2013
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Professionally and courteously verified appointment times with patients. Verified patients' eligibility and claims status with insurance agencies. Prepared patient charts accurately and neatly for the clinic. Prepared patient charts, pre-admissions and consent forms as necessary. Maintained strict patient and physician confidentiality. Administrative Support Assistant
State of Alabama/Strickland Youth Center - Mobile, AL October 2006 to May 2011
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates. Completed data entry, tracked resumes and maintained the applicant tracking system. Education
Diploma in General Studies
W P Davidson High School - Mobile, AL
Skills
• Guest Service (4 years)
• Front Desk (5 years)
• Front Office (6 years)
• Reception (4 years)
• Customer Service (10+ years)
• Customer Support (10+ years)
• Call Center (6 years)
• Customer Care (4 years)
• Phone Etiquette (10+ years)
• Medical Scheduling (2 years)
• Typing (10+ years)
• Cold Calling (3 years)
• Yardi (1 year)
• Fair Housing regulations (1 year)
• Property leasing (1 year)
• Administrative experience (10+ years)
• Accounts receivable
• OneSite
• Microsoft Outlook (1 year)
• English
• Expert Skilled in Administrative Supporr, Professional phone etiquette Multi-line phone operation proficiency Customer service-oriented 45 WPM typing speed Accurate and detailed Excellent communication skills
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