James E. Laque

Lafayette, Louisiana ***** 337-***-****

adsjws@r.postjobfree.com

SUMMARY

Highly Skilled Military Veteran possessing over 10 years of collective experience in customer service, technology, and engineering. Strong knowledge of installing electrical lines and equipment, inspecting the quality of the installed technologies, and ensuring the safety and sustainability of electrical systems. Highly skilled in technical writing, communications, and engineering codes and standards. Possess excellent interpersonal abilities and a wide range of technical skills. Enjoy being part of a team, as well as managing, motivating, and training a productive team, and thrives in high-pressure and challenging working environments. Proven technical skills utilized in driving profitable and cost-effective collaboration between engineering and critical business functions.

PROFESSIONAL SKILLSETS

Critical Thinking

Technological Knowledge

Active Learning

Interpersonal Skills

Organizational Skills

Complex Proble-Solving Skills

Mathematics and Physics Skills

Innovative Thinking

EDUCATION AND TRAINING

American Military University 06/2022 - Pursuing

Continuing Bachelor’s Electrical Engineering

Louisiana Technical University 05/2008 – 07/2011

Bachelor of Computer Information Systems (80 Credits Earned)

Community College, US Air Force 02/2003 – 10/2003

Associate of Applied Science, Electronic Systems Technology (48 Credits Earned)

PROFESSIONAL EXPERIENCE

Field Engineer 02/2020 - Present

SLEMCO – Broussard, LA

Manage field activities and implement engineering designs.

Conduct research and studies on site.

Diagnose construction or machinery problems.

Communicate with clients to determine needs and explain complex issues.

Field Engineer, Consultant 08/2015 – 02/2020

BHA (Brooks Harbor & Associates) – Baton, Rouge, LA

Manage field activities and implement engineering designs.

Conduct research and studies on site.

Diagnose construction or machinery problems.

Communicate with clients to determine needs and explain complex issues.

Financial Foundations Associate 09/2012 – 08/2015

USAA – San Antonio, TX

Provided member services and/or facilitated product sales through various channels.

Strengthen member relationships through needs assessment and solution offerings from USAA

products and services.

Assisted existing members with policy additions, changes, and billing questions.

Helped new members establish eligibility and issue new policies based on their needs.

Restaurant Server 08/2011 – 12/2012

The Melting Pot – San Antonio, TX

Greeted guests while providing food and beverage services.

Prepared restaurant tables with special attention to sanitation and order.

Answered questions or made recommendations for complimentary products.

Handles customer complaints and problems with a positive attitude.

Installation Technician 01/2011 – 06/2012

Time Warner Cable – San Antonio, TX

·Installed and maintained commercial and residential clients with Time Warner services.

·Installed, initialized, and connected quantum -based network terminals in homes and offices.

·Set up routers and home networks to enable customer access to the internet.

·Serviced accounts by analyzing work orders, planning daily schedules, investigating complaints and performance problems, conducting tests, and resolving issues.

Customer Service Representative 08/2009 – 11/2010

Enterprise Rental Car – Ruston, LA

Greeted customers upon arrival.

Expedited the car rental process so customers could get to their destination quickly and easily.

Verified driver’s licenses and reservations. Resolved customer issues and concerns professionally.

Assigned keys and rental agreements which explained invoice charges.

Voice Network Systems Journeyman 01/2003 – 01/2007

United States Air Force – Tokyo, Japan Tampa, FL

Installed and maintained PBX equipment and other Central Office Equipment.

Installed and maintained Nortel/Meridian Voice Networks including MSL-100/DMS-100.

Supported outside plant infrastructure renovations and expansions.

Designed, installed, operated, maintained, and troubleshoot voice communication systems.

TECHNICAL SKILLSETS

Systems Nortel MSL-100, DMS-100, Meridian Voicemail, NORSTAR, Call Ware, T-Metrics

Hardware Fiber optic end equipment, T-carriers, Multiplexers, Cat 5e, Cat 6, Nortel equipment, Key and Intercom Systems, Copper Core wiring, Terminal blocks, Patch panels, PC’s, Modems, Data transmission media, Routers, Fax, Servers, Encryption devices, Secure Telephone Equipment (STE & STU-III)

Software Microsoft Office, Voice Protection System (VPS), Telecommunications Management System (TMS), Windows XP, Helmsman 4.0, ProComm Plus, Remedy IT Service Management

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