Customer Service Representative

GRACE SPARKS

**** *** ****** ***.***, N. Chesterfield, VA 23237 C: 804-***-****

Email: ********@*****.***

SUMMARY

Highly enthusiastic customer service professional with over 15 years client interface experience.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and reliable Customer Service Associate committed and focused on providing outstanding Customer Service to both clients and company.

EXPERIENCE

05/2013 TO 07/2016

SALES CLERK

VA ALCOHOLIC BEVERAGE COMMISION- RICHMOND, VA

Managed quality representation for communication, customer support and product each client. Interacted with customes and retail buyers to follow-up on shipping statuses and expedited orders. Accurately logged all daily shipping and receiving appealing manner.

08/2010 to 05/2011

Sales Associate

Cole Haan-Williamsburg, VA

Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Organized items in visually appealing manner.

06/2006 to 06/2007

Customer Service Representative

APAC Staffing-VA

Created new processes and systems for increasing customer service satisfaction.

Generated sales and inventory reports in Excel with data from a variety of sources, maintain a 100% accuracy rate. Managed quality communication, customer support and product representation for each client.

06/1999to 02/2003

Administrative Assistant/Office Manager

Clark Atlanta University- Atlanta, GA

Build and maintained effective accounts receivable and accounts. Maintained an up-to-date department organizational chart, monitoring systems. Drafted meeting agendas, supplied advance materials and executive follow-up for meetings and team conferences. Received and screened a high volume of internal and external communications, including email and mail.

EDUCATION AND TRAINING

2009

Associate of Arts: Business Administration

American Intercontinental University Online-Atlanta GA

Programs Studied: Fundamentals of Business Law, Marketing, Staffing and Business Management/leadership.

2001

Associate of Arts; Support Staff Training

Support Staffing Training Seminar – At5lanta, GA

1994

Computer Service Specialist Certificate: Computer Service

tidewater Technical – Newport News, VA

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