Customer Service Special Agent

MG

MICHELLE GONZALEZ

****@***********.*** 915-***-**** El Paso, TX 79934

Diligent in pursuit of quality real-time information while demonstrating integrity and ethics by releasing the information that is necessary in a timely manner. Quickly adaptive to changes in assignments, displaying professionalism, organizational skills, and multitasking capabilities: skills that contribute to the successful completion of the task at hand.

Able to effectively adapt to change and make decisions in a timely manner.

Well versed in several databases used to extract

information to assist in investigations.

Certified Intoxilyzer operator

TCOLE instructor certified

VeĴed with several local and government agencies

Volunteer for the Special Olympics of Texas for the past 12 years that participates in the Law Enforcement Torch Run each year which enabled me to become familiar

with the coping mechanisms of special needs

individuals.

El Paso Police Department El Paso, TX

Fusion Center Officer

01/2017 - Current

Under general supervision, produce intelligence and disseminate real-time information products devised through the use of a variety of databases; all-the-while maintaining a need to know basis. Develop relationships with outside agencies to facilitate the exchange of analytical data through veĴing and customer service. Prioritize tasks. Maintain effectiveness Anticipate and provide further direction for real-time investigations.

Maintain knowledge of various database systems from which to derive specific information from.

El Paso Police Department El Paso, TX

Police Officer

08/2002 - 09/2017

Prepare initial investigation reports for violations of the Texas Penal Code. Enforce traffic violations and municipal ordinances. Acquaint of department rules and regulations.

Establish and maintain community partnerships while on proactive patrol.

Maintain physical fitness to promote adaptability to dynamic work requirements and/or shifts.

2 years in Pebble Hills Regional Command Ad Hoc Unit targeting motorcycle theft and vehicle burglaries.

1 year in Police Headquarters Domestic Violence Unit whose main focus was to deter future violence by enforcement of laws and protective orders.

1 year in Honor Guard Unit. Duties included sentry watch and presentation of colors.

Summary

Skills

Experience

Education and Training

The University of Texas At El Paso El Paso, TX

Bachelor of Arts in Criminal Justice

05/2021

Minor in National Security

National Honor Society Member

3.49 GPA

El Paso Community College El Paso, TX

Associate of Arts in Criminal Justice

12/2019

Member of the Law Enforcement Torch run team for the past 12 years supporting the Special Needs community. Activities and Honors

Refrences

Sgt. Arturo Arias El Paso Fusion Ctr 915-***-**** Mrs. Marlo Moreno El Paso Matrix(/ Intel Analyst 915-***-**** Special Agent Mr. Manuel Castillo 915-***-****

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