Customer Service Assistant Manager
Resume:
Matthew Parkes
Apt *
Brandon FL **511
***********@***.***
Supervisor / Manager
Objective To obtain a position with a company whose name is affiliated with being innovative, successful and elegant.
A company associated with providing 5 Star customer service. I seek a Management position that allows me to be creative, and build a team of employees that work together producing quality service and sales.
Target Job Target Job Title: Assistant Manager/ Manager Desired Status: Full-Time
Date of Availability: 9.5.21
My ideal job has great benefits (i.e., 401k, health, dental, bonus, paid vacation) a professional environment, autonomy to implement ideas, and cutting edge technology. The job should have a great training program that has continuous education, co-workers who understand the true meaning of teamwork, and the ability to travel both domestically and abroad. Experience Matthew Parkes Salon
Owner/President 2012-2020
Fort Lauderdale, FL / North Miami, FL
Responsible for daily sales, bookkeeping, client retention charts, hiring and terminating employees for two South Florida locations, also responsible for managing clients and salon to meet daily demands of the business. Experience in resolving sales discrepancies and client complaints with the salon. Earned and established a loyal following from some of the most respected people in the South Florida area because of the innovative cutting techniques and styles used and the level of customer service provided.
RobertAllen Salon&Spa
Master Stylist 2008-2012
Fort Lauderdale, FL
Specialized in Greatlengths hair extensions.
Responsible for performing cutting edge techniques as well as maintaining a high-volume clientele; applied all chemical services provided by the salon; ensured that the demands of all clients were met by always bringing them the latest top designs and techniques. Participated in Goldwell Colorzoom hair color competition, as well as GreatLengths Challenge annually. 1.
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Pure Salon
Master Stylist 2005-2008
Boca Raton, Fl
Specialized in Greatlengths hair extensions. Responsible for performing cutting edge techniques as well as maintaining a high-volume clientele; applied all chemical services provided by the salon; ensured that the demands of all clients were met by always bringing them the latest top designs and techniques. Divine Design Salon & Spa
Master Stylist 2002-2005
Brandon, Fl
Responsible for performing cutting edge techniques as well as maintaining a high-volume clientele; applied all chemical services provided by the salon; ensured that the demands of all clients were met by always bringing them the latest top designs and techniques.
Cobalt Hair Salon & Spa
Master Stylist 2000-2002 Atlanta, Georgia
Responsible for performing cutting edge techniques as well as maintaining a high-volume clientele; applied all chemical services provided by the salon; ensured that the demands of all clients were met by always bringing them the latest top designs and techniques.
A Cut Above Salon & Day Spa/Campus Salon
Master Designer/Manager 1999-2000 Olean, New York
Managed clients and salon along side of ownership to meet daily demands of the business. Often called upon to resolve sales discrepancies and client complaints with employees in the salon. Earned and established a loyal following from of some of the most respected people in the Olean area because of the innovative cutting techniques and styles used. Featured in the local newspaper in recognition for always staying a “Cut Above”
the competition; invited to appear on the morning talk show,
“AM Buffalo” to discuss Spring and Summer Fashion. Page 2 of 3
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A Cut Above II & Campus Salon
Stylist/Manager 1998- 1999, Olean, New York
Managed campus salon and employees while simultaneously taking on clients at both locations. Formulated and implemented in-house computer system that ensured client appointments were met and stylists were available to meet walk-in demands. Maintained the inventory of salon supplies and equipment to ensure uninterrupted services. Summarized end-of-day sales reports with 100 percent accuracy. A Cut Above Salon & Day Spa
Stylist 1997-1998, Olean, New York
Responsible for the cutting, styling, coloring and applying perms to established clients and walk-ins. Additionally, responsible for retail sales, requisition of tanning products, opening, closing and cleaning salon.
Education Continental School Of Beauty Culture
Olean, NY 1995
Certified Colorist, Redken 5th Avenue, Olean, New York, 1998 Certified Colorist, Bio-Silk and Bio Glitz, Cuba, New York, 1997 Certified Colorist, Goldwell International, Olean, New York, 1997
Certified Colorist, Wella International, New York, New York, 1997
Nail Technician, Elegant Glass Nail Systems, Olean, New York, 1996
Nail Technician, Solar Nail, Olean, New York, 1996 Cosmetology, Continental School of Beauty Culture, Olean New York, 1995 (1,200 hrs)
Awards
Finalist GreatLengths Challenge 2012
Semi Finalist Goldwell Colorzoom 2012
Semi Finalist Goldwell Colorzoom 2009
Certificate for First Place, Student Competition, Washington, D.C., Hair World ‘96
Second Place Trophy, Student Division, Fantasy Affair, Olean, New York, 1997
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