Customer Service Office Manager
Resume:
Shadeena Yarbrough
Folkston, GA *****
**********@*****.***
Accomplishments
Achieved high volume of clients by working with each client individually to resolve any issues and made sure I came to the best conclusion and result that best fit the clients needs with accuracy and efficiency.
Supervised team of 3 staff members.
Documented and resolved all issues with policy holders which led my clients to be happy and in return the client gave referrals to my agency for their insurance needs.
Skills
Quotes and Sales
Client Needs Analysis
Policy Renewals
Insurance Program Analysis
Policyholder Communication
Binder Coverage
Life Insurance
Operational Efficiency
Underwriter Selection
Policy Feature Explanations
Claims Information Gathering
Administrative Support
Insurance Coverage Verification
Insurance Policy Sales
Claims Reporting Systems
Policy Adjustment Knowledge
Premium Calculations
Quote Information
Licensing Requirements
Premium Collection
Customer Complaint Resolution
Loss Coverage Determination
Deposit Collection
Personnel Management
Benefits Explanations
Oral and Writing Communication
Clerical Support
Customer Service and Assistance
Insurance Claim Regulations
Credit and Debt Card Processing
Inbound Customer Calls
Team Meetings
Work History
January 1994 - December 2008
Risi Insurance Services, Inc Folkston, GA
Insurance Agent - Office Manager
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Obtained underwriting approval by completing application for coverage.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Maintained high standards of customer service by building relationships with clients.
Collected premiums on or before effective date of coverage.
Calculated premiums and established payment methods for sales.
Finalized sales and collected necessary deposits.
Education
June 1989
Charlton County High School Folkston, GA
High School Diploma Regular School
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