Data Entry Fraud Investigator
Resume:
Angelique Lilly-Washington
Wilmington, DE 19804
***************.*********@*****.***
SUMMARY: I am a dedicated professional giving 100% to any task; Adapt to change; Superior communication skills and personal skills to interact with Individuals and groups; Eager and willing to learn.
Work Experience
(Contract Work Ended) 06/2022 – Unemployed
Data Entry
Adecco (Contractor Citi) - Newark, DE 12/2021 to 06/2022
Processed government applications.
• Verified each application had the correct dollar amount.
• Scanned applications through a copying machine.
• Receive and process mail following strict handling guidelines.
• Ability to learn quickly – and a willingness to put in extra effort to do so.
(Contract Work Ended) 12/2020-12/2021 Semi/Retirement
Claims Representative-Remote
PRIDESTAFF (Contractor/Kelmar) - Wilmington, DE 10/2020 to 12/2020
• Update and/or answer any questions claimants may have.
• Data entry in company database.
• Review and verify data entered in system.
• Verify and update information needed on claims.
• Assist in customer claim submissions to ensure completeness and accuracy.
• Communicate with customers to help gather missing details and support documentation.
• Verified applications for accuracy and errors.
• Opened mail as required.
• Processed government applications.
• Responsible for destroying confidential information in shredder.
10/2019 – 10/2020 Unemployed
Fraud Client Services
Bank of America DE 04/2017 – 10/2019
• Processed merchant dispute claims in data base.
• Verified ATM/Debit and Credit card transactions with the customer.
• Assessed levels of risk and fraud type.
• Submitted claims on customer behalf.
• Educated customer of claim process.
(Contract Ended) 02-2017 - 04/2017 Unemployed
Fraud Investigator (Barclays Bank)
Aerotek – (Contractor)Newark, DE 03/2015 -02/2017
• Provided clients status of potential fraud on their accounts.
• Verified activity, travel history, notes on account tracing origin of claim.
• Reached out to cardholder with verification of findings.
• Processed chargebacks for Mastercard/Visa.
Education
Bachelor of Science in Business Administration
Delaware State College - Dover, DE 19901 Graduated 05/1990
Contact this candidate