Customer Service Rep, Collections Specialist, Field Serv. Coordinator
Resume:
Vincent Garcia
San Diego, CA **** ~ PHONE: 619-***-****
Education
· Ogden High School, OGDEN, UT
· GED 2010
Relevant Experience
APR 2022 - Currently – Collections Specialist EDCO Disposal Waste & Recycle La Mesa, CA
●Processed billing collection reports using Excel
●Conducted outbound phone calls & e-mails to collect on past due accounts
●Worked with one other co-worker to split workload between us two
●Maintained organized reports regarding commercial and S.D. County billing accounts
DEC 2021 - APR 2022 - Enrollment Representative Santa Barbara Tax Products Group TPG/GREEN DOT Remote Position
●Remote Inbound & Outbound calls regarding tax products
●Handled very sensitive personal information
●Assisted bilingual calls and e-mails
●Fast paced call environment using Sales Force software
●Assisted taxpayers and tax preparers
SEP 2019 - NOV 2020 - Field Service Coordinator TrendSource San Diego, CA
●Extensive follow ups, coordinating inspectors to different worksites
●Follow up, check paste due jobs & reminders to make sure workers input information.
●Assist and manage people of many different walks of life.
●Fast paced processing environment
DEC 2018 - SEP 2019 - Enrollment Representative Santa Barbara Tax Products Group La Jolla, CA Seasonal Role
●Inbound calls regarding tax products
●Handled very personal information
●Assisted bilingual calls and e-mails
●Fast paced call environment
●Assisted taxpayers and tax preparers
FEB 2017 - JUNE 2017 - Technical Support / Sales TV Ears Spring Valley, CA
●TV hearing device trouble-shooting
●Assisted hard of hearing callers / In & Out
●Handled longer duration calls with detail
●Maintained monthly up sale goals
OCT 2015 – FEB 2017 - Frontline Representative Mitchell Int’l San Diego, CA
●Handled calls regarding auto body software
●Processed payments using Net Suite software
●Documented notes in Sales Force software
●Processed group projects and cases
FEB. 2015 - APR. 2015 - Customer Service Rep Galileo Processing Cottonwood Heights, UT
●Assisted with a variety of prepaid cards
●Handled transaction disputes and refunds
●Processed new card activations
AUG. 2011 - JAN. 2015 - Customer Care Assistant Xerox / PrePass Commercial Vehicle Ops. Sandy, UT
●Inbound/Outbound calls assisting truck drivers
●Assisted with weigh station bypass device
●Created orders for transmitter replacements
●Promoted to 3 person state verifications team
AUG. 2010 - AUG. 2011 - 3rd Party Verifier Xerox / Verizon 3rd Party Verification. Sandy, UT
●Inbound/Outbound calls
●Verified residential/business land lines
●Communicated with Verizon sales reps
References
Kathy Walker -[ Previous Manager @ TPG ]
Rebeca Renteria -[ Previous Supervisor @ Mitchell Intl ]
Esthefany Montes -[ Previous-Supervisor @ TPG]
Cris De La Luz -[ Previous Supervisor @ TrendSource ]
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