Vincent Garcia

San Diego, CA **** ~ PHONE: 619-***-****

Education

· Ogden High School, OGDEN, UT

· GED 2010

Relevant Experience

APR 2022 - Currently – Collections Specialist EDCO Disposal Waste & Recycle La Mesa, CA

●Processed billing collection reports using Excel

●Conducted outbound phone calls & e-mails to collect on past due accounts

●Worked with one other co-worker to split workload between us two

●Maintained organized reports regarding commercial and S.D. County billing accounts

DEC 2021 - APR 2022 - Enrollment Representative Santa Barbara Tax Products Group TPG/GREEN DOT Remote Position

●Remote Inbound & Outbound calls regarding tax products

●Handled very sensitive personal information

●Assisted bilingual calls and e-mails

●Fast paced call environment using Sales Force software

●Assisted taxpayers and tax preparers

SEP 2019 - NOV 2020 - Field Service Coordinator TrendSource San Diego, CA

●Extensive follow ups, coordinating inspectors to different worksites

●Follow up, check paste due jobs & reminders to make sure workers input information.

●Assist and manage people of many different walks of life.

●Fast paced processing environment

DEC 2018 - SEP 2019 - Enrollment Representative Santa Barbara Tax Products Group La Jolla, CA Seasonal Role

●Inbound calls regarding tax products

●Handled very personal information

●Assisted bilingual calls and e-mails

●Fast paced call environment

●Assisted taxpayers and tax preparers

FEB 2017 - JUNE 2017 - Technical Support / Sales TV Ears Spring Valley, CA

●TV hearing device trouble-shooting

●Assisted hard of hearing callers / In & Out

●Handled longer duration calls with detail

●Maintained monthly up sale goals

OCT 2015 – FEB 2017 - Frontline Representative Mitchell Int’l San Diego, CA

●Handled calls regarding auto body software

●Processed payments using Net Suite software

●Documented notes in Sales Force software

●Processed group projects and cases

FEB. 2015 - APR. 2015 - Customer Service Rep Galileo Processing Cottonwood Heights, UT

●Assisted with a variety of prepaid cards

●Handled transaction disputes and refunds

●Processed new card activations

AUG. 2011 - JAN. 2015 - Customer Care Assistant Xerox / PrePass Commercial Vehicle Ops. Sandy, UT

●Inbound/Outbound calls assisting truck drivers

●Assisted with weigh station bypass device

●Created orders for transmitter replacements

●Promoted to 3 person state verifications team

AUG. 2010 - AUG. 2011 - 3rd Party Verifier Xerox / Verizon 3rd Party Verification. Sandy, UT

●Inbound/Outbound calls

●Verified residential/business land lines

●Communicated with Verizon sales reps

References

Kathy Walker -[ Previous Manager @ TPG ]

858-***-****

Rebeca Renteria -[ Previous Supervisor @ Mitchell Intl ]

619-***-****

Esthefany Montes -[ Previous-Supervisor @ TPG]

858-***-****

Cris De La Luz -[ Previous Supervisor @ TrendSource ]

619-***-****

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