Software Developer Systems Analyst

212-***-**** ********.*********@*****.***

Linked In: https://www.linkedin.com/in/ken-fernandes-5b38269/

Patent: https://patents.justia.com/inventor/milliken-fernandes

Sr. Business Systems Analyst, UAT Coordinator, Team Lead

Over 19 years of comprehensive IT experience as Business Systems Analyst, UAT Coordinator, Team Lead and Software Developer with extensive recent experience in Salesforce (5 years) and in requirements gathering, analysis, and business processes management with strong knowledge of Software Development Life Cycle (SDLC). Well-versed in preparing Business Requirements Document (BRD) and Functional Requirements Document (FRD). Proven ability in functioning concurrently as BSA, team lead and manager.

Areas of Expertise:

Onsite and Offshore Global Team Lead

Project Management from Inception to Implementation

User Relationship Management

Adept at Requirements Documentation (BRD/FRD)

Proven Ability to Multi-Task

Defining Testing Life Cycle and User Acceptance Testing

Software Development Life Cycle

Waterfall and Agile Methodology Implementation

Technical Expertise:

Operating Systems: MS Windows (Win 2000, Win XP, Win 7, Win 10), UNIX

Databases: MS SQL Server, Sybase, Oracle

Analysis/PM Tools: MS Word, MS Excel, MS Project, Visio, HP ALM, Synkronizer, Gliffy

Languages: C# and Visual Basic .NET, XML

Development Tools: Visual Studio .NET 2003/05/08/10/13/15

Web Programming: ASP .NET, HTML, CSS, XSL, Java Script

Reporting Tools: SSRS 2005, Crystal Reports 8/9/10, Business Objects, Power BI

Source Control Tools: VSS 6.0, Perforce, Git, AccuRev

S/w Methodologies: Waterfall, Agile, KanBan

Other Tools: Salesforce, JIRA, DocuSign, MS Paint, MS SharePoint, VB .NET 2002/3/5, ADO .NET, VB 6.0, ADO, IIS 5.0, Visual MainWin, WPS 5.1.0.1, Tomcat, AJAX, Excel VBA 2003/7, Electric Commander, TeamCity, SpreadsheetGear 2010

Professional Experience:

Kforce Inc. Tampa, FL 2018 – Present

Business Systems Analyst & UAT Coordinator – Wintrust Life Finance, Newark, NJ

Project: Ancillary System – WLF Salesforce (New Business & Renewal Instances)

WLF Salesforce is the Business Process Management (BPM) tool for Wintrust Life Finance. It enables users to track their borrowers, brokers, loans and case files and files and notes tied to case files at one centralized location. All transactions are logged at inception and then tracked all the way until completion of funding or renewal process. Users can use their home page and dashboards to follow case file workflow to keep track of all pending case files that warrant attention and manage case file life-cycle from inception to completion.

Drafted Requirements throughout duration of project life-cycle

Created JIRA tickets with user stories and approved acceptance criteria prior to implementation

Acted as SPOC for all enhancements from inception to conception starting with conducting interviews, writing requirements, managing user stories, getting them implemented, UAT testing and signoff, and finally post-production checkouts to ensure successful Sprint completion

Single-handedly managed entire UAT effort on behalf of Business prior to production launch

Successfully delivered Phase-I for New Business and Phase-II for Renewal teams into production

Participated in data migration from Excel trackers into WLF Salesforce on day of go-live for both phases

Functioned as sysadmin in production org to manage users, profiles and their underlying entitlements

Created reports and dashboards and set up said dashboards on home pages for various user profiles

Setup apex triggers, processes and custom controls for email notifications and other enhancements

Implemented myriad of enhancements post-production launch and deployed them to production org

Project: Administrative Systems – Atlas & L3 (Life Long Loans)

Atlas is an insurance domain based application. It covers creation of deals, quotes & resets, policies, amortization & income schedules, disbursement schedules, payments, funding, etc. All activities pertaining to loan financing for insurance policy premiums setup on behalf of insureds and beneficiaries are encompassed as a part of the entire deal creation, booking and finalization workflow.

Participated in requirements gathering sessions and interviews with stakeholders

Drafted comprehensive BRDs for various modules and reports in Atlas

Conducted comprehensive walkthroughs of all R-2 and R-3 BRDs to secure preapprovals and signoffs

Logged user stories and defects in JIRA and ensured implementation based on tracking using JIRA

Prepared detailed UAT Test Management Plans for R-1 through R-5 (Releases 1, 2, 3, 4 and 5)

Performed comprehensive testing in QA and UAT for both releases and provided feedback to Dev team

Morgan Stanley New York, NY 2009 – 2018

Business Systems Analyst and Team Lead (Projects: MB+, Salesforce, Investor Portal) (2015 – 2018)

Liaison Officer (SPOC – Project: Hygiene / Madison) (2015 – 2018)

Project Management Officer (PMO Reporting) (2017 – 2018)

Software Developer and Team Lead (Projects: BEAM & BEAM-R) (2009 – 2015)

Seer Group New York, NY 2008 – 2009

Software Developer – Macquarie Bank Ltd. (Projects: Deal Maker, iTrade, Markit, Historical Parser)

Capgemini Consulting India Pvt. Ltd. Mumbai, India 2007 - 2008

Software Developer/Team Lead – Marks & Spencer UK. (Project: Salary Planner and Tracker (SPT))

Hexaware Technologies Ltd. Mumbai, India 2005 – 2007

Software Developer – Ernst & Young

Projects: Global Assurance of Service Quality 2.0 (gASQ 2.0), Portlet Development using Visual MainWin for J2EE™, E&Y Partnership Application VB 6.0 to VB. net upgrade

Sigmasoft Consulting (I) Pvt. Ltd. Mumbai, India 2004 – 2005

Software Developer – Umang Pharmatech Pvt. Ltd, (Projects: SigmaPro, SigmaAccounts, Printsmart)

Caliber Infotech Mumbai, India 2003 – 2004

Software Developer – STS Chemicals/PCPL/Eftec Shroff Ltd, (Project: Caliber ERP)

Education:

Bachelor of Laws and Bachelor of Commerce (Mumbai University, India)

Professional Development:

Diploma in Systems Management (GNIIT), NIIT (Mumbai, India)

French Level 1 Diploma A-1, French Institute Alliance Française (FIAF – Mumbai, India)

Certifications and Patents:

MCSD.NET Certification in VB .NET 2003

United States Patent (US 8,601,360 B2) for BEAM application in Dec 2013 (Link)

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