TRACY M. WOLF

*** ****** ***, **** **** – Mt. Pleasant WI 53406

adsjt8@r.postjobfree.com - 262-***-****(C)

Summary

Motivated, hard-working and a quick learner with the desire to grow skills. I am dependable, detail-oriented and provide strong customer service and problem solving skills with over 30 years of experience.

Skills

*Strong work ethic *Good verbal/written communication

*Dependable independent worker skills

*Strong organizational skills * Establishing goals and setting priorities

*Computer literate *Team player

Accomplishments

Supervision

*Oversee personnel and manage their workload. Troubleshoot any issues that occurred during my shift and handled all problems encountered. Review and document employees performance.

Training

*Responsible for guidance to a group of 20 airline employees, training them on procedures to the standards of company policy

Experience

Traffic Coordinator 10/2017 to Present

Thermal Transfer Products Racine, WI

*Process bill of ladings, international documents, invoice, process lost and damage claims; re-route shipments, schedule truck pick-ups as well as expedite shipments.

*Dispute invoice charges from carriers.

*Inventory shipping area and trouble shoot shipping issues and customer complaints that may arise and work to solve them.

*Utilize PLEX, Word, Excel and Windows 10.

Warehouse Order Selector and Receiver 09/2008 to 10/2017 Aldi Oak Creek, WI

*Select product to complete store orders; palletize, shrink wrap and prepare orders for shipping. Load and unload trailers, restock and replenish product using a fork truck Midwest Express 07/1994-09/2008

Midwest Airlines Milwaukee, WI

Customer Service Agent Air Freight – September 2000 to September 2008

*Greet customers, accept and release freight, fill out airway bills and security form

*Prepare shipments for transportation, enter tracking/accounting information into ACCESS.

*Load and unload freight via forklift or hand cart from driver’s truck, inspect package and verify that it is not HAZMAT.

*Reconcile daily sales report. Fork lift certified. Credit Card Billing Specialist – March 1996 to September 2000

*Credit card reconciliation’s and related journal entries

*Customer inquiries and research, credit card chargeback disputes.

*Billing of all stations, miscellaneous billings and refunds. Station Sales Auditor – March 1995 to March 1996

*Processing of all station sales, keying all sales into the revenue accounting system and reconciling credit card reports.

Data Entry Operator Lead Agent – July 1994 to March 1995

*Entering all documents into the revenue accounting system, oversee second shift and fix all problems encountered during entry.

*Monitor and document production of all data entry personnel; also assist in other revenue accounting areas when needed.

EDUCATION

McConnell Travel School, Minneapolis, MN 1987

Participated in the Extra Selling Power Program of American Airlines, basic understanding of hotel, car and travel agent reservations and vouchers, and practical knowledge of geography and travel planning.

Chilton High School, Chilton, WI 1984

Business courses, concert and pep band, and participated in sports.